Rated 5,0 out of 5,0 by Cruisers4life Great staff & service
We arrived late & used the complimentary hotel shuttle. The driver called to make sure we knew he was on his way & would be there shortly. We arrived at the hotel & the staff was very pleasant & made us feel very comfortable after a long day. The room was larger & much nicer than we were expecting. We woke in the morning to a wonderful complimentary hot breakfast & the complimentary shuttle was ready & waiting for us when we needed to return to the airport. The overall accommodations & staff over-exceeded our expectations.
12. Mai 2013
Rated 5,0 out of 5,0 by Julie99 Great Stay and friendly service
I would thoroughly recommend Holiday Inn Express we took our Daughter and Grandson and booked two rooms for 4 nights. The rooms were quite large, clean and the beds were very comfortable. A good location from the airport with a free shuttle bus to take you to and from the airport, you must phone from the airport when you want to be picked up, we found a service desk who phoned for us. Breakfast was basic but what do you expect for free, quite adequate to start the day off. The staff was excellent and very friendly and helpful.Free internet and a nice swimming pool to lounge around and relax to get over the shopping. Being from New Zealand we didn't have a car but we caught the bus down to the South Bay Galleria great shopping to be had down there. Apart from the actual shopping center behind is a Target, there is Nordstron Rack great bargains to be had from there and over the road a DSW shoe wholesalers, amazing bargains. You can shop until you drop, so Holiday Inn Express for us was in a great location. We then went onto New York and then came back for another night in LA before we flew home to New Zealand.
4. Mai 2013
Rated 5,0 out of 5,0 by Wilouf Great value
We really enjoy our stay in your hotel,
Great breakfast , comfortable bed
we use the printer for our airpline checking
2. Mai 2013
Rated 5,0 out of 5,0 by yours good location
hotel was in good location for my stay of two nights. shuttle to car rentals and comp breakfast was ist class
23. April 2013
Rated 1,0 out of 5,0 by upset74 November Stay
I am just learning how to use this site and if I knew back in November I would of made this review. I stay at your hotels often for work and the first and list time I stayed at this one their was a problem that someone else was issued a key to my room. The door was opened and I was startled. I did call the front desk and let them know. When I spoke to a manager I was in a hurry to catch my flight but was told they were sorry it happened and if I was to go back to ask for the GM so she could comp my room. They had already charged me at the time so I asked for an email and it as sent but after time they self delete. So I called the GM and she was not in I spoke to another manager and she said she could not help me she would forward the message to the GM to call me right away. Still no call so I had to call back again and leave another message... I needed to make a reservation so finely when the GM calls me I told her what happened. She was short with me and cut my call off quit fast I could't even make my new reservation. She told me she would send me an email later that day, I was thinking why an email when she should just call me back. guess what she didn't...Next day comes morning passes and still no call or email. I had to call her back AGAIN. I told her listen all I want to do is let you know what happened and reserve a room for 4/21/2013 I said if you can comp it that would be great but if not a discount would be fine, and then she told me well I have to see if what you are telling me is true!!!!!! Right their what is she indicating? As a customer why would say something like that? Then she said sorry it is not in my power to give you a discount or anything else but let me transfer you for your reservation and yes if you like to make a complaint about my customer service you feel free to do so....
18. April 2013
Rated 3,0 out of 5,0 by NikkyName Some rooms are in a noisy area of the hotel
This hotel offers a good value in the vicinity of the LAX airport.
We had our room on the first floor, room #102, and unfortunately it was located directly opposite to the laundry facility.
Starting at 4:30 AM, the employees started to go in and out and the door slammed every 10 minutes with a big thud. We could also hear some carts being wheeled around, so sleep was impossible.
We returned a few days later and had a room on the 4th floor, which h was nice, spacious and most importantly , quiet.
As Hilton Honors Members, we should not have been put on the first floor in the first place.
15. April 2013
Rated 5,0 out of 5,0 by Edandpeg Very nice hotel
Nice, quiet, great staff and excellent rooms. Great service to the airport. Convient "business" room
11. April 2013
Rated 4,0 out of 5,0 by Flower25 Great service!
The bathroom looks old.
The beds are so softness.
Davon, who works in front desk, was a very servicial man!
Near the airport but you don't listen the airplanes, you can rest and sleep
8. April 2013