Rated 4,4 out of 5 by 261
Rated 2,0 out of 5,0 by Calcaria 101 Mixed
Booked an Accessible room which was not ready when we attempted to book in at 15:30. Offered a non-accessible room (doh!) Allocated a replacement Accessible room. Arriving on a Sunday it was disappointing that there only appeared to be two members of staff to run the hotel. The Sunday night dining experience was a nightmare - poor service and very poor and overpriced food. Definite improvement on the Monday and the Tuesday but first impressions count. Room was OK, but why a double room with only one chair? Food is overpriced for what is offered and it seems to me that this is a deliberate ploy to persuade guests not to dine at the hotel - it worked for us!
15. Oktober 2014
Rated 4,0 out of 5,0 by Shakira Pleased!
We stayed here before visiting Harry Potter world recently, which is only about 10 minutes drive away. The room was lovely and clean, breakfast is free (lots of choice too) and it overlooks a lovely canal with boats. I was really impressed with all this. The only thing I would say is they could do with more choice on their menu for evening dining, we just had a burger and chips which was fairly expensive for what it was. Communal areas very clean. Overall, pleased though.
15. Oktober 2014
Rated 2,0 out of 5,0 by Husband of JCB Not the best experience
What a shame this hotel did not match other same brand hotels in the chain... the long delay at check in was less than inviting but could have been excused if the rest of the issues didn't keep clocking up. There seemed to be a shortage of staff so ordering and check out also had delays. Our room had a comfortable double bed, which was a positive and quiet enough for sleep. The issue was the bathroom - dirty shower seals and a broken glass shelf that ought to have been replaced! Our bar food was cheap, so that was a positive but no one came to clear our table so our meal was eaten with previous occupants dirty glasses - one meal was nice and hot and tasty, the other was luke warm (clearly not microwaved long enough). When we arrived at breakfast, there was only the scrapings of rubbery scrambled egg left in that hot container and sausages (which I don't eat) so whilst this must have been replenished at a later point, at the time we were "served" the only hot food was toast and a very small spoonful of egg between two... we ended up abandoning our breakfast and purchased brunch after finally checking out. Our other experiences of Holiday Inn Express have been wonderful - if this is the service provided for guests when they "cash in" loyalty reward points, it's really poor and based on this experience, my "loyalty" was wasted!
14. Oktober 2014