Rated 4.3 out of 5 by 215
Rated 5.0 out of 5.0 by wburr835 Excellent place to stay
I've never had a problem at The Holiday Inn Express Horseheads. Rooms are clean, comfortable and quiet. Katelyn at the desk is very good at customer relations.
November 25, 2015
Rated 5.0 out of 5.0 by bthcjs6 good stay
convenient to the airport, great staff, would have enjoyed a longer stay, but will come back.
November 24, 2015
Rated 3.0 out of 5.0 by JJJJ001923 Holiday Inn Express- Horseheads
Almost all of the Holiday Inn Express Hotels are all fairly new. This was an old remodeled hotel, which had several signs of it being old which include: hallways, doors, and bathrooms. The bed was also old, I sunk down in it about 8". There were some good points to this hotel: up to date room decor, as well as an up to date lobby and breakfast area. The breakfast was good as well as the service in the hotel. This hotel did not meet my standards compared to the average Holiday Inn Express. I would have never expected a chain like Holiday Inn to have a hotel of this quality. Usually Holiday Inn Express Hotels hold up to a high level and I know the product I am getting before I even have to look at a picture.
November 24, 2015
Rated 5.0 out of 5.0 by BigAl52 Solid as usual!
I throw everything at them! I added a night and they accommodate, I added a room for the last night and they gave me the room next door, everything worked perfect! They are very friendly! kids had a blast! this is my place to go whenever I go and visit my son at Cornell, we don't even mind the 40 minute drive to Ithaca.
November 19, 2015
Rated 4.0 out of 5.0 by EDDoc57 Staff friendly but hard to reach
From arrival to departure the staff was friendly and polite. However, our call to the front desk during the course of our over night stay went unanswered despite two attempts. To explain: When we arrived, I mentioned that we were there to watch our daughter play hockey against Elmira. Both staffers immediately knew we had to be from Cortland and that game was at 7:00pm. We tried to call from the room to clarify the location of the game but could not get an answer despite 2 attempts. We mistakenly assumed the ice rink would be on or near the campus and went 10 minutes in the wrong direction before having to stop and bring up the Elmira Women's Hockey website to find the location. Not a big problem but had our call been answered we would have avoided that and not missed the first 3 minutes of the game and our daughters first time as a starting player in college.
November 18, 2015
Rated 2.0 out of 5.0 by donotstayhere1 Truck stop
Not recommended; poor sleep/ too close to highway. Both sides of Bldg are bad.
November 17, 2015
Rated 5.0 out of 5.0 by Taressa bathrooms
I realize most of the Holiday Inn Express Hotels have been updated from previous Holiday Inns. Most of your hotels seem to have ample room in the bathroom. But, this bathroom seemed very small.
November 16, 2015
Rated 5.0 out of 5.0 by JanetA Comfortable room and friendly staff
We had a very comfortable stay. Hotel is conveniently located off Route 17 in Horseheads.
Staff is very friendly and efficient. Room was clean and the bed was very comfortable.
In other hotels, the pillows are usually lumpy and too firm. The pillows provided here were large but soft.
Breakfast had a nice variety of choices, including some hot items. Nice touch!
Only negative was outside traffic noise from nearby highways. The hotel is in a very busy section of the Horseheads area. It wasn't obnoxious noise, but apparent.
All in all, a good night's stay. Would definitely come back!
November 3, 2015