Rated 4,6 out of 5 by 40
Rated 1,0 out of 5,0 by Funeralattendee No air conditioning in 90+ degree weather!
When we checked in at 9:30 pm, there were signs that the thermostat was not functioning. The room was very hot without airconditioning on. Put on window unit, but the temperature didn't cool down. Called the desk re: air conditioning, non-functioning light and inability to get channels on TV. Desk person came up and didn't know about the thermostat signs and said that the window unit would work over time to cool the room. Identified TV remote issue and fixed lamp.
Woke up at 1 am soaking wet, room hotter than earlier. Called desk to complain about air conditioning not working. Was offered opportunity to change room. At 1:30 am packing and changing room. But in new room with air conditioning that worked but sounded like the runway at LaGuardia. Continued disruptive sleep.
We were at the hotel having travelled 10 hours to get to Jackson for my sister's funeral the next day. Needless to say, lack of sleep didn't help the situation.
No further apology or compensation made by the hotel.
By the way, the hotel was basically empty the Monday and Tuesday after the 4th of July. There was no reason to give us a nonfunctional room. Evidently the hotel doesn't keep track of problems, nor fix them. The desk person didn't know what the "thermostat" issue was.
15. Juli 2014
Rated 2,0 out of 5,0 by Suz 1 Disappointed
Disappointed in my overall stay. Will not stay there again.
23. Juni 2014
Rated 4,0 out of 5,0 by Kevin1969 We always stay here when in Jackson
As always, they have a very friendly and professional staff. The rooms, common and dining areas are always spotless. They are currently breaking ground on a pool, which will be a huge improvement. Other than wishing they had a larger suite for my family of 5, it was a perfect stay while visiting Jackson. Thanks
22. Juni 2014