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Rated 4,3 out of 5 by 155 reviewers.
Rated 5,0 out of 5,0 Great Customer Service Upon Arrival I was met with a smiling face from behind the front desk. I cannot remember the young ladys name but while checking me in she offered me a bottle of water. After checking in and being told where to park, which just happened to be right in front of a side door by our room. I was getting our bags out of the car and getting my wifes walker, when the other front desk worker a very nice young man came out and helped my wife inside the building and took her right to the room he came back and asked if I needed help with the bags. I work at a major hotel chain and I wish all of our front desk personnel had that same attiude toward our guest. While our whole experience was great I will not forget the great customer service. Well Done!!! 26. Januar 2015
Rated 5,0 out of 5,0 by Perfect hotel for cruise port This hotel is only blocks from the Jacksonville cruise port. They also provide transportation to the port. It was a nice hotel to stay at before the cruise. The hotel staff even let us have a late checkout so we didn't have to be to the port early. Would suggest staying at this hotel. 20. Januar 2015
Rated 4,0 out of 5,0 by Great Choice for Pre-Cruise Stay We stayed here one night prior to our cruise. The lobby and public rooms made a great first impression. However, the room was a little outdated seemed to need a thorough cleaning. The wall mounted thermostat did not control the AC/heat and when the unit was turned on, it blew out smelly, musty air. Not a huge deal, since we just turned the unit off. The beds were super comfy and had a ton of pillows. We slept well. The free breakfast was standard fare: scrambled eggs, turkey sausage, pastries, bagels, and hot and cold cereals. They also had biscuits and gravy, which were quite good. We purchased the cruise parking package and felt that our car was safe during our trip. The shuttle to the port was on-time and we were very pleased at the service we received on both trips. Will most likely stay here again if we cruise out of Jacksonville. 20. Januar 2015
Rated 5,0 out of 5,0 by air conditioning unit not working properly Called down to front desk to ask about AC and they had a staff member up to my room within 5 minutes. He was very polite and explained to me how to work the unit as you had to put the dial a certain way and such. The front desk was excellent. The room was very comfortable and enjoyed our short stay. 16. Januar 2015
Rated 5,0 out of 5,0 by Front Desk Staff They were amazing as we traveled on Christmas day and had a hard time finding a restaurant for dinner. Everything was closed in the area but the staff kept checking until they found us a nice place to eat! 9. Januar 2015
Rated 5,0 out of 5,0 by Staff was great! We had a great time at this hotel. The staff was very sweet and informative. I was concerned with leaving my car there while we went on our cruise. But the reassured me that it was going to be safe and it was! The ride over to the boat was great. But the best part was after the cruise. We arrived and got off the boat and it was so cold. Everyone was bundled up. Our hotel van was the first we came to. They had it all warm and got us back right to our car very quickly. We will use this hotel again. 8. Januar 2015
Rated 5,0 out of 5,0 by Great location for cruise! Beds are very comfortable and good water pressure. The staff is very helpful and friendly. The last time we were there they recommended a good Italian resturant that delivered. We will stay again when in the area. 3. Januar 2015
Rated 5,0 out of 5,0 by Good Hotel I stayed in this hotel for two nights. I enjoyed very much staying in this hotel. everything was fine and great. 31. Dezember 2014
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