Rated 4.4 out of 5 by 261
Rated 4.0 out of 5.0 by Kckatalina Great Service - Able to Relax
Traveled to Jacksonville for business and I had a small hiccup with my reservation. Instead of turning me away or charging me an additional fee, management worked with my reservation that had been in place and rebooked my room with no hassles.
Very understanding and accomodating, and the smiles and great attitude were very much appreciated. The check-in process was very quick and painless, and check-out was even easier. With such a great staff and customer service it does make it difficult to complain.
Will say the facilities are in need of an update as the carpeting and furniture are reminescent of the early 2000s. Bed left my back a little sore, but I slept through the night regardless. If I'm in this part of town again, I will stay at this location.
November 23, 2015
Rated 4.0 out of 5.0 by DDZZ Comfortable room
Staff were not at desk when I arrived for check in. They were friendly and helpful once they returned. In fact several times there was no one at the front desk when I passed by.
November 12, 2015
Rated 4.0 out of 5.0 jacksonville
The stay was good! I stay at holiday inns because they are clean and my sleep is very important to me! The water problem was not that big of a deal for me because I was away from the hotel working during the majority of the outage.
November 7, 2015
Rated 5.0 out of 5.0 by Ned_R Great Breakfast
They serve a lot of gluten-free items, which is a big plus for my family since my daughter requires a gluten-free diet.
November 2, 2015
Rated 5.0 out of 5.0 by TPAPT Nice location
This is convenient to I 95 but far enough off of the interstate to avoid the traffic noise. Great professional staff. Very friendly and attentive.
October 29, 2015
Rated 5.0 out of 5.0 by WGVZ Convienient to I-95, neat and clean
We stayed one night traveling on I-95 from NC to Orlando. We had a typical Holiday Inn Express experience, convenient location, friendly staff, clean facilities, hot breakfast and reasonable price.
October 27, 2015
Rated 4.0 out of 5.0 by refndoc Nice HI Express and good staff
Those of us that stay at the Express know what to expect. This hotel certainly fit the bill. Great staff , clean room and clean bathroom. Breakfast was normal Holiday Inn Express and was well kept with hot items. Bed was definitely firm, slightly too firm for me, but fine for a couple nights. Don't recall seeing security people, Parking lot had adequate lighting.
October 21, 2015
Rated 4.0 out of 5.0 by sahally great bed and great service
was a good to great stay. outside area was comfortable to sit and visit with coworkers after a long hard day at work.
found the food to be a little less than good. with all the time that is taken to refill "foods" it would probably just as easy to whip up some scrambled eggs instead of fake ones. everyone today is very food conscious and I think that Holiday Inn should be also.
October 10, 2015