Rated 4,1 out of 5 by 176
Rated 5,0 out of 5,0 by DonFre Great Place To Stay
Always enjoyed my stay at this hotel. Front desk staff first class; very professional, friendly and helpful. Comfortable beds and clean rooms. Great breakfast. Breakfast area kept well stocked and clean at all times. Good shuttle service to JFK. Have tried other hotels in vicinity but they did not come close to HIE. Look forward to returning.
26. November 2013
Rated 5,0 out of 5,0 by Olivia0102 good stay
Front desk staff is very helpful and friendly. Nice stay. Free shuttle bus between JFK & hotel is good too.
25. November 2013
Rated 4,0 out of 5,0 by retiredronin Nice staff
This hotel sits out in the middle of nowhere and is next to freeway. The wait for the shuttle bus was a bit long probably because it was past 7:30pm on a week night. The hotel isn't too far off from the air train station.
To my surprise, the staff was very courteous and friendly. I had Tanesea (hope that I didn't spell her name wrong) greeted me upon my arrival. She was SUPERB! Friendly, personable, helpful yet professional. She saw that I had three pieces of luggage and assigned me to a room that was right off the elevator! What a nice touch. She also informed me about the breakfast serving in the morning (and the box breakfast in case I didn't have time to have one).
The room was very clean and comfortable. The amenity in the room was great. The only down side for me was that it was a bit noisy as I could hear the traffic in my room. If you are just passing through JFK, this is a fantastic hotel.
24. November 2013
Rated 5,0 out of 5,0 by Cocoa1948 Great service.
Would stay here again when in the area. Front desk people were excellent and patient. Good value for the money. Was impressed with the breakfast. Good shuttle service and good driver.
23. November 2013
Rated 4,0 out of 5,0 by Gcsloady Great Customer Service
You Front office Team was very friendly and attentive.
Kanisha, Amanda and Michael did a wonderful job of making me feel welcome.
The best customer service experience for me was when Amanda offered me a beer while I was waiting in line to check in. It is not important that it was a beer, the thought of any beverage being offered on the spot while waiting in line is superb. It is nice to see customer service is alive and well.
Keep up the good work
21. November 2013
Rated 4,0 out of 5,0 by NYCweary100 Great staff, good stay
Stayed three nights. The first thing that stood out was the desk staff. Brian was friendly and accommodating - a exceptional host. He was very helpful with directions and local food choices as well. The only downside to this facility was there was no lounge or gym. Otherwise, a great stay close to JFK.
20. November 2013
Rated 5,0 out of 5,0 by Pippo16 Great if you need to stop somewhere before an early flight
Comfortable, convenient for the airport, good shuttle service. Great stuff.
18. November 2013
Rated 2,0 out of 5,0 by Brunhilde Staff is professional and helpful
Great place for one night before early JFK departure.
Thank you to staff on November 10!Alexa
18. November 2013