Rated 4,4 out of 5 by 82
Rated 3,0 out of 5,0 by Dozer123 Nice room but bad service
We booked a room at least 3 months prior to the date. When we arrived to check in at 3:00 PM (time they say check-in is) we were told that our room wasn't ready yet & they had no idea when it would be, they would call us but feel free to use pool or go to beach. How were we supposed to get into our swim suits with everything still in bags & no where to unpack them??!! So we walked to beach, after hour went by walked back to hotel to attempt to dig out suits & possibly get to pool. Finally after 1.5 hrs we got the call that the room was available. They didn't act apologetic at all for the delay & didn't offer anything for our wasted time. Fortunately for the hotel, the room was good size (had booked suite) & was decent enough that changing hotels would be too much effort. The staff at breakfast gave me dirty looks for spilling tea & didn't offer to help clean it up at all. The pillows in the rooms say firm/soft, there's no difference between them... So overall was a fail for Holiday Inn & I will not stay in these hotels again.
1. März 2014
Rated 1,0 out of 5,0 by loggerhead OUR OUTSTANDING STAY AT THIS HOTEL!
This one month stay, in addition to the previous consecutive eleven years was outstanding as usual. We would not stay anywhere else!
1. März 2014
Rated 5,0 out of 5,0 by Needed rest Close to beach
Loved that this hotel is a 5 min walk to the beach. I booked a king room ( #343) and it was very clean and spacious, beautiful view of the ocean from balcony. My only complaint is I wasn't recognized at check in for being a platinum member, offered an upgrade if one was even available, or offered any perks ( free bottle of water, ect) that other HI offer. I would stay here again though. The Juno Beach Fish House next door is excellent!
11. Februar 2014