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Rated 4.5 out of 5 by 316 reviewers.
Rated 5.0 out of 5.0 by Excellent Service This was my second time staying at this hotel. The first time I had 2 sons with me this time I only had one son. The check in staff were courteous and prompt, with 2 people doing check in after 730 pm. There were 2 other guests checking in at the same time, yet all of us were waited on efficiently and courteously. The only drawback to my room was there was no refrigerator, and there could have been additional coffee for the room---there was only enough for one cup. Also, there could have been toothbrushes, and mouthwash, which there weren't. Making an on-line reservation definitely DOES make a difference. June 21, 2016
Rated 5.0 out of 5.0 by Excellent Stay Very friendly helpful staff. Very clean and comfortable rooms. June 21, 2016
Rated 3.0 out of 5.0 by Not a favorite stay We try to stay at HIE whenever possible. This was the first time at this location and will most likely be the last. We checked rates online and called the hotel to book. We spoke to Brooke, the night front desk clerk. The rate she quoted was $50 higher than the online or central reservation for a standard two queen bed room! She kept us on hold for what seemed like forever and then came on the line saying she was busy with guests. We hung up and booked online in the car for $50 less! Once we arrived late in the evening she was still on and had just the same poor attitude. We were then surprised at an additional $10 for an extra person charge! There were only my sister and I and we had already paid more for two beds, now another charge. She said all the hotels were doing it. I didn't want to argue the fact that the 4 prior nights of hotels, there was no such thing because we were tired and she was already snotty with us. She then told us that our hot water was going to be shut off at 10 am and we could pay even more for an upgraded room with hot water till check-out time. Seriously? This was going from bad to worse. We took what we had and went to bed. Made sure we got up and had quick showers before our hot water cut off. When I asked why we would have no water she said she didn't know but she could call our room at 5 AM when the maintenance man came in! Now she was just being spiteful so I asked for her name since she was not wearing a tag and walked away from her. Why in the world would HIE hire such a person? June 15, 2016
Rated 5.0 out of 5.0 by This Hotel hit the sweet spot This Holiday Inn Express was located just at the right location north of the greater Los Angeles area. Perfect stop for those long distance travelers heading south on I-5. The hotel was modern, friendly, and comfortable. The included breakfast was, as always, well served but bland. We would happily stay at this Holiday Inn Express again. June 15, 2016
Rated 4.0 out of 5.0 by Good location for overnight stay on my way to LA Convenient Location to stay overnight on my way driving to LA June 15, 2016
Rated 4.0 out of 5.0 by great location needed a place to stay on I5 and this was much more appealing than other options June 11, 2016
Rated 4.0 out of 5.0 by Location was both an asset and a disadvantage Close to I5 - made it easy to get off the same and hit the room quickly. At the same time, sleep at the hotel got ruined because of bad noise from I5 in the room. June 1, 2016
Rated 5.0 out of 5.0 by Comfortable Visit We like to stay in Frasier Park to break up a long drive. The hotel is convenient, clean and comfortable. The Manager is very professional and ready to assist with any needs. The grounds are immaculate and the area is very safe. We were very comfortable, have stayed there before and will stay there again. May 31, 2016
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