Rated 3,5 out of 5 by 139
Rated 5,0 out of 5,0 by Golfnew23 Staff
The staff were extremely helpful, especially Chloe, who made us feel very welcome,
4. Dezember 2013
Rated 2,0 out of 5,0 by Winners83 Noisy air con with no apology
Whilst the room was very clean, spacious and comfy this was all overshadowed by my terrible nights sleep due to a very noisy air con system. When I passed my feedback on the following morning the response I got was "oh yes we know", and a long explanation about turning the system up. Not good enough in my opinion.
4. Dezember 2013
Rated 2,0 out of 5,0 by Hellyb Failure to provide booked room
I had booked a double room with a sofa bed for 2 adults (friends not a couple). When checking in I asked if the sofa bed had been made up only to be told I would have to pay £30 for this to happen! When I explained that this was not pointed out at the time of booking I was told I should have booked a twin room and that the sofa bed would only be made up if 3 adults were staying in the room. I had wanted a double bed. The woman on reception refused to make up the sofabed or provide the bedding for me to do so, and put us into a twin room with no apology. Not a good start! The bathroom was not nice - cold & clinical & not what expected. The breakfast was poor - overcooked egg, no bacon, no utensils & generally poor. I would not recommend this hotel,
3. Dezember 2013
Rated 1,0 out of 5,0 by Sambam Two nights and several issues
Checked in, got card and went to room. Wrong card, went back down, got card re-swiped went back, card worked, room already occupied. Went back, got new card and new room.
Got back to room that evening, went to turn on TV, no remote control hence no TV. Too late, decided just to go to bed.
Faffed next day to get remote control, went to watch rugby on TV, was barged in on twice, once by cleaner, once by someone else. Then disturbed again by cleaner who proceeded to come into the room uninvited to turn the room over for his keycard he had misplaced.
Room was generally dusty and bathroom floor wasn't clean on the first day. Toilet seat was also broken and I had to re-attach the plug-hole mechanism to empty the sink.
Overall, shocking value for money, I've had far better service in hotels that have been less than half the price.
28. November 2013
Rated 5,0 out of 5,0 by gaviin a great weekend
Staff and facilities were fantastic, highly recomended
28. November 2013
Rated 5,0 out of 5,0 by MartAlex Armed for pleasure
The Armouries Holiday Inn proved a great base for a city break in Leeds. Reception staff Zoe and Ian welcomed us with a smile and continued to provide warm service throughout the weekend, while the housekeepers and breakfast staff were similarly friendly.
Our room was clean and well-laid-out, with everything we needed, including a great telly and more pillows than the norm.
I'd return in a flash, and would recommend this Holiday Inn to anyone.
27. November 2013
Rated 2,0 out of 5,0 by Gadgetman Booked Double, Got Twin
Booked a double room on-line, When we got there,checked,went up to room and it was a twin.
Nobody at the desk had the courtesy to say anything when we checked in.
Did say when I went back down,but was told that was all that was left.
Not exactly the end of the world, but as I had booked approx 5 weeks earlier,I thought I would get the room
Maybe if you book early and get a discounted price the give you whatever is left one the day.
21. November 2013
Rated 1,0 out of 5,0 by peter1 Worst holiday inn express I have stayed in
Worst holiday inn I have stayed at due to, poor staff, uncomfortable pillows, the worst breakfast experience I have ever had and when mentioned to staff they went on to blame customers and never apologised!!!! Waste of points!!
20. November 2013