Rated 4,0 out of 5 by 129
Rated 1,0 out of 5,0 by Ospreyjack1234 Poor customer service
Being a platinum member and taking part in the "big win" I had the unfortunate opportunity to stay at this hotel.
On checkin I had to wait for an untrained young boy to serve others, as there was no priority points desecrated checkin. After 10 mins he was available for me. He didn't have my room available and didn't even have my booking. I had to go to my emails to confirm my booking reference.
On a further wait to sort a room I was asked for my debit card to pay for the room. I explained that I booked online through my IHG account, but was told it is company policy that must pay and as there are owned by Peel and not IHG the booking cannot be through my account.
On going to the room I found it poorly maintained. I was not given the code to the internet and had to enquirer from reception.
On leaving the hotel, I found that I was also not given a code for the car park barrier and had to go back to reception to get one. Why aren't these nessecary details given to the guest on checkin.
Very very poor experience.
2. März 2014
Rated 5,0 out of 5,0 by Cumbrian traveller Back again
Never look beyond this hotel when travelling from Liverpool airport. Pleasant staff, comfortable room, good breakfast included.
23. Februar 2014
Rated 4,0 out of 5,0 by Snowy 1968 Friendly staff
Plenty of parking all staff from reception to the cleaners friendly and efficient . Breakfast could do with more variety and bar a bit pricey
20. Februar 2014