Rated 3,8 out of 5 by 128
Rated 2,0 out of 5,0 by rixie Shame you couldn't get the room right, even with 3 months notice
I booked a double, family room online in September for a 2 night stay in December. On arrival, I was informed that there was only a twin room available. Fortunately, we didn't end up having need of the sofa bed, which was probably just as well, as I have no clue what would have happened if we had turned up with two small children.
I was told that we could move rooms for the second night of our stay but when I said I wasn't too happy to have to unpack and repack, the member of staff assisting with me, (duty manager?), suggested that I didn't bother to unpack. As we were staying for a celebratory event, it wasn't practical to leave my evening wear in a bag overnight, so I chose to ignore her advice. All I really wanted was for someone to say 'sorry, we made a mistake' but no form of apology was forthcoming at any stage.
Two of the party we were with, who booked the same day as me and checked in with me, (we arrived in the same car), got their double room with no problems but, as they were card-carrying Priority Club members, they obviously got preferential treatment. I am also a Priority Club member but I forgot to take my card with me.
We didn't bother to change rooms, as I didn't want to have to deal with the reception staff again: it was not the kind of experience we needed when spending time with the family for a celebration.
On the plus side, a helpful member of staff did supply me with some shampoo, as I had forgotten mine. In truth, that's about the only good thing I can say about our experience.
13. Dezember 2013
Rated 3,0 out of 5,0 by Colin1Ann1 Why bother
Although the room itself was fine, and the free breakfast the following morning was good, I had two areas of concern
a) the on-line details for the hotel indicates that there is only limited parking whereas in all truthfulness there is no parking next to the hotel itself, only drop off points. Although probably not good for trade it would be more honest to say no rather than limited
b) when I made the reservation on line I thought that I had opted for a room with a double bed but upon arrival was given a twin bedded room. On questioning the front desk I was told that a 'standard' room gave no guarantee that the bed preference of the customer would be met (ie if there were only twin bedded rooms available that was all a customer would be offered). What is the point of offering a preference when making the reservation when it may simply not be satisfied on arrival?
10. Dezember 2013
Rated 4,0 out of 5,0 by eckbh welcoming and helpful staff
Booked this hotel for its location and travel links into London. The train fare after the peak time is good value for exploring London We found the staff to be very friendly and helpful. The heating system was not working in the room but the staff very quickly supplied a heater as they could not get it fixed. The breakfast was very good and plenty of choice. We would happily stay here again
3. Dezember 2013