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Rated 4,1 out of 5 by 304 reviewers.
Rated 2,0 out of 5,0 by November weekend Booked many months ago for family event in adjoining banqueting suite. Beds have seen better days, although rooms spotlessly clean. Surprised at unwillingness of staff to open bar to serve us after 11 pm for a nightcap. Hotel lost revenue as a result. Extreme pressure on car parking especially if there was an event on in adjoining banqueting suite. "Free" breakfast very limited, although supposedly available until 11 am at weekend staff were clearing away at 10 am. Would not stay again 14. November 2014
Rated 4,0 out of 5,0 by Good as Gold This is the second time we have used this hotel for a visit to London. It is ideally situated at the end of the A1 and easy to get to. parking is now free, which it wasn't on my last visit, so that is a bonus. It is a 10 minute walk to Finchley Central where you can get the Northern Line into central London or there is a bus stop outside the hotel. There are plenty of restaurants nearby which look inviting although we didn't try any on this visit. Good base for a London visit and the price is reasonable to. I must finish with my usual complaint about the quality of the pillows which is very poor, we take our own now to any IHG hotel in this country. Also the beds are particularly hard and not very comfortable. Otherwise good and we will visit again. 13. November 2014
Rated 5,0 out of 5,0 by Excellent Hotel Great choice of hotel for a visit to London if you have a car and do not want to drive into central London. The staff were very helpful and allowed me to park in the car park well before check in time. Buses to central London take up to an hour but only five minutes to the nearest tube station, so very convinient for public transport into the city centre. Good breakfasts with hot or cold choices. Comfortable and clean rooms. Overall experience: Excellent. 13. November 2014
Rated 4,0 out of 5,0 by Brief stay Door connecting next room made it very impersonal as I didn't really want to listen to their conversation but had no choice. Overall it was good value for the money. 11. November 2014
Rated 4,0 out of 5,0 by Above Average Services This Time Around This is probably my fourth stay at the hotel, the check in process can be seamless depending on the time of your arrival and it can appear unorganized and the front desk looking as if they are unable to cope if they have a large number of guests checking in at same time, The waiting time to be served at the bar or in the waiting lounge is always too long as i think the front desk staff also doubles as the waiter, bartender, etc a !! However i am always amazed at the positive attitude of the non Caucasian employee working in the breakfast buffet restaurant,she make sure that there is not a single dirty plate left on the table,always ask the guest, if they are ok with a SMILE !, etc There is also another gentlemen in the front office , I think his name is Sharma who also have a welcoming smile .Overall the quality of customer service seemed to have improved but there is still area of improvement. 11. November 2014
Rated 4,0 out of 5,0 by great customer service, but hotel needs updating The staff is amazing but the beds need to be replaced and the water pressure in the bathroom improved. Kosher breakfast is greatly appreciated. 11. November 2014
Rated 5,0 out of 5,0 by Beautiful Stay The hotel is near A406 which is convenient to find. Welcome from the reception is plus points with free breakfast which is more than adequate to start a day. i will come back again. thank you everyone 10. November 2014
Rated 2,0 out of 5,0 by Poor overall experience The hotel needs to review its policy of the types of bed and general comfort in the room. Double beds (4ft 6") are a thing of the past in hotels that advertise that they are of a certain standard. 10. November 2014
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