Rated 4,0 out of 5 by 62
Rated 5,0 out of 5,0 by 1oldladytraveller glad I found this hotel
Have now stayed twice at this hotel. I found it because the central reservation staff member was excellent at her job!
I wanted to stay in central london but the rates were too high for the charity paying my bill. I told the reservations clerk where I had to be for my meeting and asked for an hotel with easy access to tube stations at either end. She recommended this hotel and it fits the bill perfectly. It is on the district line so near to my meeting place and truly the hotel is only 3 - 5 minutes from the newbury park tube station - depends on how much your feet hurt!!!!!!
Reception is on the first floor - but even the residents are friendly. I arrived the first time, saw a crowd just inside the entrance and assumed it was reception so stood and waited-someone immediately told me to go up to the first floor to check in.
Check in staff were pleasant and helpful, the room is exactly as you expect in a Holiday Inn express, clean functional, quiet, large enough and with a comfortable bed, wifi, coffee and tea.
On both occasions I stayed I decided to eat in the restaurant and had steak....it is always a good guide of how good a restaurant it is. I was pleasantly surprised at the quality and presentation - and it was cooked the way I asked.
Breakfast is - well HIE breakfast! If only someone would learn to cook scrambled egg properly and not have it like solid rubbery chips - but it is probably not proper egg anyhow but powder or liquid. Sausages are OK, as are baked beans. There is cheese and some fruit, yoghurt etc - usual stuff. It is fine for the one or two night stay but would be boring and irksome for much longer.
That doesn't take away from the fact hat this is a little gem of an hotel in a safe location, clean, tidy, nice helpful staff and reasonable value. I have recommended it to several others who also attend the meetings I go to and who have had nightmare stays in far more expensive hotels.
Well done IHG and well done management and staff at Newbury Park.
29. November 2013
Rated 1,0 out of 5,0 by Uzma Shocking
I have always stayed at hoilday inn on my business trips. My 1st time at Newbury park. Shocking!!!
The lady at reception was SO rude, very stuck up!! All the other stff were fab but she ruined my stay!
The iron was broken & had to order another one.
The vending machine also didn't work yet accepted my money. The staff were aware of this yet still did not put a out of order sign up.
The bed was not comfy at all, not like the other places i have stayed. Would book else where next time.
22. November 2013
Rated 4,0 out of 5,0 by Lou29 Nice room but pricey
Clean & comfortable but for nearly £90 a night I'd expect more
15. November 2013