Rated 4,1 out of 5 by 188
Rated 3,0 out of 5,0 by N1966 The shower nightmare !
I stayed at this hotel two years ago for the Rihanna concert and although Breakfast was standing in a very long queue ( canteen style) it was a nice stay very close to the O2 walking distance of 10-15 minutes so perfect. We booked it again this year for Will.I.am, we arrived very stressed and tired having been travelling for over 6 hours to be greeted by a very friendly chap on reception (English) didn't get his name but great check in experience. The room was book last July and we got a great room on the 2nd floor, The bed was hard but that's me being fussy!, we had a snack there at the bar and headed of to our concert, In the morning the shower drama began I turned on the shower to be scalded the cold tap was not regulating the temperature, I called down to reception where an Eastern European Girl answered sorry no name! She sent the manager straight up who tried to get it to work with no joy apologising he sourced another room for us to shower!, this showered was stone cold and the hot tap didn't work, we offered to go for breakfast and give them chance to sort out the problem, after breakfast we were told our original room shower was fixed off we trotted to be scalded once again, phoned down to reception the same girl told me very bluntly it is working, I asked for the manager who returned to our room to discover it was still not working, again sourcing another room, hooray the third room shower worked, Although he couldn't apologise enough and did refund us this was a disastrous stay, and meant we left a lot later than we wanted to missing valuable shopping time!!!.P.S the breakfast is still long queues so that bit hadn't improved!!, but the food was hot and nice.
7. Dezember 2013
Rated 2,0 out of 5,0 by David2013z poor staff knowledge / care
I was really disappointed by the lack of staff care regarding dietary options in the restaurant. My daughter has dietary restrictions. I asked about what food might be suitable to be told - nothing! The temporary manager said they don't have any gluten free food. I asked the barman to check with the kitchen. Minutes later I asked him and he told me he didn't bother as the manager had already answered.
Good hotel staff make that extra step! In the past we have been to hotels where they have a list of what is or isn't in each menu option. Holiday Inn is big enough to make this extra effort.
5. Dezember 2013
Rated 3,0 out of 5,0 by CJ831 Comfortable bed and clean crisp sheets
Booked our hotel weeks in advance so were disappointed to be told on arrival that the double room which was showing on the reservation was actually a twin. The receptionist appeared unconcerned and merely told us the hotel was fully booked, she spent quite a while looking rather unsure at her system, only after we insisted that we wanted a double did she tell us she was just training and called a manager to assist her who very quickly resolved the issue. (He however didn't acknowledge us at all or offer an apology or explanation) Our initial experience lacked in customer care.
The room was comfortable and clean, but it was cold and we didn't manage to work the heating so when we returned to the room late at night it was even colder. It also took ages to work out how to control the shower temperature, the water was scolding hot and every time we tried to turn up the cold, the shower would just dribble out to nothing.
Bed was comfortable and sheets very clean and crisp, I also like the choice of soft and firm pillows. Breakfast was good, we were expecting continental so it was nice to find sausages, scrambled egg and beans were also included. There appeared to be no serving staff around and although it was all self service, it would have been nice to have a little guidance in the dining room, we waited to be seated but eventually just went and picked a table as no-one appeared. Overall, not a bad stay, just lacking slightly in attention to detail, but all things which could easily be remedied if this feedback is taken on board.
4. Dezember 2013