Rated 4.4 out of 5 by 552
Rated 1.0 out of 5.0 Shocking experience
I booked a room with my wife alongside 10 other family members. We were celebrating my brothers engagement party and I was appalled at the attitude of the receptionist. When we returned from the party my father (aged 63) and mother (aged 58) were refused entry. They booked a family room for 4 people and were told this is only for 2 adults and 2 children not 4 adults. This was not the issue, it was they way she spoke to my parents that made me so angry. My father offered to book another room if this was the issue and she was adamant they left the hotel and implied they were "trying to pull a fast one" her exact words were "they think they can sneak people in" Firstly my father is a successful lawyer and does not have financial difficulties so would not try to "pull a fast one" and my mother is a teacher who is about to retire. The fact that my parents were sent away ruined the entire experience as I was not able to sleep until they were home safe. The police were called as a drunk man who witnessed the entire thing was shouting at the staff for their shocking behaviour and although I did not know him I managed to calm him down and walk him to his room to avoid any more trouble.
November 23, 2015
Rated 3.0 out of 5.0 by Playa Location good but the price for the room ridiculous
Stayed here before and the location is good for the Apollo, some nice pubs here as well, but the cost for the overnight stay was ridiculous especially as the hotel was not full. Parking expensive but I suppose can park in the street overnight for free.
Staff were very friendly and the room good enough.
Breakfast very plain but normal HIX
November 23, 2015
Rated 5.0 out of 5.0 by Mrs MBG Good Holiday inn Express
I stayed here with my husband in November 2015. We were having a short break.
The hotel was excellent value for money. All the staff were polite and friendly.
The breakfast offered a good choice. The room was a bit small but quiet, so sleep was good. Everything was clean and fresh.
The underground was on the Piccadilly,District and City and metropolitan lines so a good choice for destinations in London. The buses were abundant too so all in all convenient and both just 5 minutes from hotel.
November 20, 2015