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Rated 4.3 out of 5 by 781 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and great service Great stay. We enjoyed our stay and it made our vacation to London the best of our trip in Europe. The family felt safe and the staff was more then helpful in giving us directions and recommendations for stuff to do while in London June 27, 2016
Rated 1.0 out of 5.0 by Worst experience ever When we booked the hotel online it featured that it had car parking available for its customers but when we arrived they told us that it was no longer available without giving us any anticipation. We asked for further support about where we could find an alternative car park but they told us in bad manners that they "it is not their business". They told us we can however park the car besides the road so that we can drop off our bags and check in (without telling us that it was a private parking area only for residents!!). As result of this, when we returned to our car we found a fine of 130 pounds for parking there and when asked the hotel staffs they just told us indifferently that is it not part of their job and that they had other clients to attend!!!! Very very disappointed with this hotel, never I going to come back again, very irresponsible working staff and bad attitude. June 25, 2016
Rated 1.0 out of 5.0 by worst service I EVER EXPERIENCED When we booked the hotel online it featured that it had car parking available for its customers but when we arrived they told us that it was no longer available without giving us any anticipation. We asked for further support about where we could find an alternative car park but they told us in bad manners that they "it is not their business". They told us we can however park the car besides the road so that we can drop off our bags and check in (without telling us that it was a private parking area only for residents!!). As result of this, when we returned to our car we found a fine of 130 pounds for parking there and when asked the hotel staffs they just told us indifferently that is it not part of their job and that they had other clients to attend!!!! Very very disappointed with this hotel, never I going to come back again, very irresponsible working staff and bad attitude. June 25, 2016
Rated 4.0 out of 5.0 by Overnight stay Good value for overnight stay. We did not use any facilitates but the room was more than adequate June 23, 2016
Rated 3.0 out of 5.0 by Clean but poor bathroom conditions The room was quite clean but rather small and the shower kept dripping as the knob was sort of jammed that i could not close it completely. Access to the room was also rather strange as I had to first use a lift and then go down a flight of stairs. Made it a bit difficult with luggage. The fact that the hotel has no restaurant was also annoying. June 20, 2016
Rated 4.0 out of 5.0 by Excellent location - super friendly staff Love staying at this hotel, except for the breakfast - which doesn't include any gluten free and/or non-dairy items. Otherwise, location is super, staff is super friendly, rooms are up to date - and everything is within walking distance including 3 grocery stores for the items you miss at breakfast, June 19, 2016
Rated 4.0 out of 5.0 by good location for tube The location is convenient to the Southwark tube. We were able to check in early around 11:00 am. The variety of breakfast can be improved. There is an issue with their coffee machine. The cappuccino button was giving too much milk/cream. It tasted more hot milk than cappuccino. Also, they need to provide a printer by the computer instead of it printing behind the counter. June 17, 2016
Rated 5.0 out of 5.0 by HIE Southwark, London Nice facility with a helpful staff. I would like to see a laundry facility added to the property like the HIE in the USA. I find that useful when on a long trip. Good location - walk to many London landmarks and easy access to the Tube for everything else. June 14, 2016
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