Rated 4.3 out of 5 by 591
Rated 1.0 out of 5.0 by airtraveler36 Good location for business, terrible service
Had many issues during my stay, none of which the staff seemed to care about. Had no hot water for 24 hour period. Only positive thing to say about this place is the breakfast was great.
October 5, 2015
Rated 5.0 out of 5.0 by B&K40yrs Excellent Stay for a Couple
We spent three nights in the HI Express near Southwark and had a great time. The front desk staff was helpful, the room cleanup lady fantastic and the breakfast staff efficient and quite friendly.
Hotel location is two blocks south of the Thames River walk that goes runs to the London Bridge & across to the London Tower. We walked most everywhere we went from the hotel, the London Eye, Buckingham Palace, etc. There are two small grocery stores within five minutes walk for wine, snacks and assorted goods. The hotel is not in a busy nightclub scene so it is quiet and we always got a good night sleep.
The room was comfortable and large compared to the B&B's we had stayed in throughout England, Wales and Scotland. The bath facilities were very modern, the shower easily big enough for two people. One of the front desk staff said we were in one of the newer rooms (#218) so not sure about any others.
We thoroughly enjoyed our first time to London staying in this hotel.
October 4, 2015