Rated 4,1 out of 5 by 231
Rated 5,0 out of 5,0 by MSzabo Go to stay for LA
LAX HIE is our go to stay for when we are in LA. The staff is courteous, rooms are clean, the breakfast-room well tended, and the pool warm enough to enjoy at 8:30 am!
3. Dezember 2013
Rated 5,0 out of 5,0 by Taravana Professional and great service
We enjoyed our stay at this hotel. The staff (front desk, bell desk, housekeeping, dining-room) were very helpfull and professional.
We will recommend this hotel
Thanks a lot
3. Dezember 2013
Rated 2,0 out of 5,0 by crzymom100 Missing Essentials
I have stayed at many Holiday Inn Express Hotels and I never thought that they would not have Microwave and Refrigerator. This is important especially when traveling with kids. From now on, I will have to read their amenities. I always took it for granted that it the microwave and fridge came with the room.
Besides this, the receptionist was wonderful of giving us ideas on where to go eat. We also missed our shuttle to airport because we were 2 minutes late getting down to lobby. Therefore, we missed our flight. So, need to be prompt if you want to be shuttled to airport.
3. Dezember 2013
Rated 2,0 out of 5,0 by JCase The bad but good shuttle
Returned my rental late at night and was told that the shuttle would be able to pick me up from the Avis. Called and was told that they were going to send the shuttle. After waiting 30 min, no shuttle so I called again but no answer. Waited again but still no shuttle. Looked on my phone and saw that it was less than a mile away so I just walked. Walking in an unknown neighborhood at 11pm isn't fun and it wouldn't have been an issue if somebody would've just told me to go to the airport to get picked up.
Shuttle the next morning was easy though and on time with zero issues. Breakfast was good. Was recognized as an IHG Rewards member but not of status.
28. November 2013
Rated 5,0 out of 5,0 by OzJohn Comfortable convenient room at a fair price
Due to an oversight on my outgoing flight booking, stuck in LA for an extra night. Quick lookup online and was able to book my room from the airport for that night even this late in the evening. Great service from airport shuttle and reception on arrival. Useful information for next days visit to Santa Monica via public transport. Assisted with looking after bags for the whole day and shuttle return to the airport. The room itself was fantastic with a large King bed, relaxing chair, great TV and a nice hot shower. Would defintiely be comfortable staying again. Free wifi was also an added bonus with no further phone service on my temp phone. No restaurant
27. November 2013
Rated 5,0 out of 5,0 by KWall Great staff
The staff was so polite, helpful and knowledgeable. I would stay here again on my next visit
24. November 2013
Rated 5,0 out of 5,0 by MEGq Hector
I checked in at the hotel to find that my travel agent booked the wrong Holiday Inn Express at LAX. Hector, the manager on duty, was able to cancel the reservation in the other location without a cancellation fee, and booked me in at the same rate. Thank you Hector!!
23. November 2013
Rated 4,0 out of 5,0 by RTQ1 close to the airport and great breakfast
Clean and comfortable -- wish the breakfast had fresh fruit -- there wasn't any kind of fresh fruit
18. November 2013