Rated 4.4 out of 5 by 181
Rated 5.0 out of 5.0 by NYtravelguru Best Hotel Experience Ever
I recently stayed at the Holiday Inn Express Century City because I flew in for a very quick interview. The hotel is perfectly located for Los Angeles. I was greeted by the General Manager Richard who actually had a welcome bag of water and snacks and a greeting card wishing me luck in my interview. For him to go out of his way like that was great. This was only the start of how amazing the employees are here. They took the time to talk to me, make sure I went to the best restaurant for dinner, there was a great little complimentary breakfast in the morning and the valet were so friendly which is very refreshing. Rooms were clean and bed extremely comfy. Had a really good nights sleep and left for my interview feeling good. I can't wait to come back.
November 19, 2015
Rated 1.0 out of 5.0 by WorkandFun Stay somewhere else
I travel for work and have stayed at a lot of hotels... many, many Holiday Inn Express properties. This is BY FAR the worst.
-Problems with my reservation upon check-in.
-I'm a Spire Elite member and was told upon check-in that I was given a room upgrade. However, the original room that I was given was right next to the elevator, dark and dingy and smelled of smoke. When I asked for another room, the next room was clean, bright, and had completely upgraded furnishings. Thanks for the Spire Elite welcome.
-Problems with my bill upon check-out. The manager is rude.
-There are practically no common areas in this hotel. The lobby is small and cramped.
-There is no work-out room, pool, hot tub, or no pass any local gym although there are many fitness centers in the area.
-The hallways smell musty.
-No real effort was made to remedy any of the issues.
-The front desk staff is friendly and tries to help.
-Although the breakfast room is minuscule, the staff is very friendly and the selection is good.
-Valet parking is fast and efficient.
They advertise this as a boutique hotel. It is not! I checked out and checked into a beautiful brand hotel across the street with all the amenities for a lower rate and a wonderful stay!
November 16, 2015
Rated 5.0 out of 5.0 by smw90 Friendly Staff
Great experience at the Holiday Inn Express. While non-descript from the outside, I was placed in a room with great character (corner room with two floors with a guest suite, and a spiral staircase). But above all it was the staff that made the visit. Very friendly and accommodating.
November 16, 2015