Rated 4,2 out of 5 by 206
Rated 5,0 out of 5,0 by MurryF Service with a smile
The staff at the front desk, parking garage and breakfast room were exceptional. Always friendly and helpful.
Convenient to wonderful restaurants, shopping and site seeing. Able to walk to most places.
14. Oktober 2014
Rated 5,0 out of 5,0 by wolfpack07 3 nights in LA
Very pleasantly surprised by my visit. Our room and the common areas were spotless, the bed was extremely comfortable and the room was spacious.
The level of service is what really blew me away. Front desk staff, particularly Omar, were extremely attentive and helpful. I had added an extra night to our reservation last minute which would have made us change rooms since they were booked nearly full. Omar was able to shuffle a few things around and keep us in our original King room for all 3 nights rather than switch to a double room for our last night.
The valets were prompt and very polite, and also offered suggestions on how best to deal with LA traffic - and the damage that my rental car received due to said traffic.
You can't beat this location if you're looking to be a tourist - walking distance to so many iconic attractions and tours, and only a few miles from studios and other venues (comedy clubs, clubs, concert venues).
13. Oktober 2014
Rated 4,0 out of 5,0 by wolfpack07 Great hotel within walking distance to tourist spots
My husband and I loved this hotel! Upon check-in, his Platinum Elite status was immediately recognized and Omar asked us if we would like welcome bags with water and trail mix or 500 points. We opted for the points. I explained that we were actually staying for three nights, but I made a separate reservation for the third night since we were using reward points. Because the room type was different, Omar said he would do everything he could to allow us to stay in the same room all three nights. Because of the wait, he ended up giving us the welcome bags in addition to the points. On our second to last night, Maria was able to allow us to stay in the same room, which was very nice that we didn't have to check-out only to check back in.
We were on the 800 level, which meant we took elevator A to the 4th floor....walked down the hall and around the corner to elevator B to the 8th floor. Kind of weird but it was always quiet in our room so that was a plus. Breakfast was better than expected, especially with the pancake machine and the warm cinnamon rolls.
I took one star off because of the parking fee. It's not per night you stay there...it's per DAY. So, even though we checked out on Thursday at 10am, we were charged for Thursday parking. I'm all for tipping a valet; however, there was one time our car was right in the front so we could have just hopped in but the valet insisted on backing it out of the parking spot for us to work for the tip. Other than that, the hotel was great. We only took our car out twice since most of the touristy things were within walking distance.
13. Oktober 2014