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Rated 4,5 out of 5 by 335 reviewers.
Rated 1,0 out of 5,0 by Very misleading website The website is great if all types of rooms are available. If not it just shows standard rooms and then it allows you to select room type from a drop down box. I selected a one bed room, for both of the rooms that I booked. This was due to 2 couples going away for the night to celebrate my 40th birthday without our kids. The very last thing we wanted was twin beds...I have not slept in a single bed since I was 12! When I complained after checking in, the receptionist agreed with me that the website wasn't clear, so I'm sure this wasn't the only compliant of this nature that she had dealt with. As the hotel was full, they were unable to move us. This was at 6pm and we did not have time to look for an alternative hotel, however if the website had been clearer I would not have booked this hotel!!! Now on to the breakfast... Yes they say it is a free breakfast, but come on, microwaved sausage, scrambled egg and beans! That's it! No bacon!!! Plus it all tasted like cardboard. Checkout, was asked if we had enjoyed my stayed, when we again said about the twin beds, we were told it was because we had booked on the website not direct with them and was given a telephone number to book direct...what a load of tosh! Would I stay again....no! 19. November 2014
Rated 4,0 out of 5,0 by Trying again-crashed first time clean hotel and room, modern look. Breakfast choice limited but perfectly edible, busy at the time we ate, small dining room. Bathroom lighting could do to be a bit brighter. Parking is off site but easily accessible, would stay again, as ideally located for centre shopping, Victoria train station and arena venue. 18. November 2014
Rated 4,0 out of 5,0 by Excellent hotel if using the Phones4U arena. A good hotel with friendly and efficient staff. The only criticism would be the poor design of the breakfast buffet and the subsequent unacceptable wait to actually get to see the buffet, never mind being able to access the food! In the end we left and had breakfast at a cafe across the square. Everything else about the hotel was up to the standard to be expected from a Holiday Inn. Even without having the breakfast, the hotel was excellent value for money. 18. November 2014
Rated 4,0 out of 5,0 by A solid and reliable hotel in a good locaiton Firstly I will just say that there is a complimentary breakfast, well attended which I do not partake in, but for the price for this hotel it is a good one to stay in. I have stayed in apartments and none have been as reliable, and I guess that is why there is a lot of repeat business. Staff are excellent, and always willing to help. Let them know if there is any problem and they will fix it. Irons and ironing board are available upon request and the dry cleaning service is same day if required, good value for money and better than any local Johnsons. Beds are comfy, rooms clean, if I had a gripe, a bit more light in the bathroom would not come amiss. 17. November 2014
Rated 5,0 out of 5,0 by Generally excellent Only negatives were: 1) noisy airconditioning/heating, so I switched it off at night. 2): the standard wifi can be very slow. Did not pay for the premium wifi 3) hot breakfast choices always the same: sausages, scrambled eggs and baked beans - a little variety would be good. 4) expensive bar prices - will probably not use the bar again. 16. November 2014
Rated 5,0 out of 5,0 by pmg good location, no fuss.Everything that should be there is there and works. 16. November 2014
Rated 4,0 out of 5,0 by Great Location Hotel Good check in process with friendly staff. Room very clean, fantastic shower, plenty of room with sofa for sitting and desk included within the room. 15. November 2014
Rated 5,0 out of 5,0 by Comfortable, relaxing stay Friendly, helpful reception staff. Very comfortable bed in a spacious, clean room. Excellent breakfast each morning -not rushed and all food kept well stocked. Ample stocks of tea to make in the room. Ideal location for our needs. I would appreciate some form of free or discounted Parking voucher for my stay as this is quite expensive in the city. 14. November 2014
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