Rated 4,0 out of 5 by 213
Rated 5,0 out of 5,0 by heather45 nice room comfy bed
the room was nicer than the one we had last time. the bed and pillows were comfortable. the breakfast was nice
14. September 2014
Rated 2,0 out of 5,0 by Jon515 not the best night but the staff are great
had to stay here after missing my last train, first thought was next to the train station Holiday inn are normally reasonably priced. Tried to book on line wouldn't go throw (this was 1140) so went to the hotel itself where the staff pushed me towards the NEW booking system that crashed hung and failed completely
NOW considering that I couldn't book it and the staff couldn't book a room the time was now 1205 and the system then went into booking for the next night not the night I needed. I couldn't use my points to book a room and so was stuffed with paying the rack rate of (hasten to add found out I could have stayed at a hotel over the road for a little less)
there was a lot of noise from the night club outside my window (this is a side street) doors banging I think the slow close on the doors was not working . or may
was woken up at 7.15 and due to noise was up and out by 8am after going to bed at 330 not good
The staff the night staff where as you will always find brilliant I cant say enough about them even when they had to break the bad news about the web site not being very helpful ;) so 10/10 to the night staff.
on checking out the day staff where proficient polite and gave me train times provided by the night staff .
I look at this as a hiccup as my stays have always been great with holiday inn so have put this down to a one off
11. September 2014
Rated 5,0 out of 5,0 by Rupert 5 Great service and very helpful staff
Location is excellent. And staff. Could not be more. Helpful. Clean and quiet. Will definitely stay again
10. September 2014