Rated 4,1 out of 5 by 166
Rated 1,0 out of 5,0 by VincentMontreal Waited over 1 hour for the airport shuttle that drove right past us!
We travelled with 2 young children, arrived at the airport at 9:50pm and were told by the front desk that the shuttle would arrive within 15 to 20 minutes. We saw shuttles for other hotels pass at least 3 times. When the shuttle finally showed up at 10:45, it drove right by us despite other passengers on the shuttle obviously telling the driver to stop.
When we got to the hotel, the room was dingy, outdated and smelled of old fried food.
I am a Priority Club Platinum member, and this was definitely not the Holiday Inn Express experience that I have been used to.
Employees were great. Especially Yari and William, who were extremely helpful and cheerful. That was about the only good part of our stay!
2. Juli 2013
Rated 5,0 out of 5,0 by Travel25 Great hotel
This was the best Holiday Inn Express we have stayed in. The hotel exterior and interior were very nice - tropical feel. The room was excellent, clean and the bathroom was very large. Free airport shuttle was great.
24. Juni 2013
Rated 4,0 out of 5,0 by thunderrockdoc Passing through
We were traveling with six Boy Scouts and two leader on our way to Seabase in the Keys. This was a great place after flying in the late afternoon. Very handy and the staff is very friendly. Although not a dining mecca part of town a family friendly restraurant is only a short distance away and fills the dinner/lunch needs.
23. Juni 2013
Rated 5,0 out of 5,0 by FernandoG Good Choice
Very Good Choice. I has been at the hotel since 2000
Triscia is a wonderfull woman
14. Juni 2013
Rated 1,0 out of 5,0 by LoveExpress Will not stay again
My only interaction with the staff included checked-in/out, and a phone call from "housekeeping" to ask what time we were checking out #this has never happened in all of the years I've stayed at HIE#. The front desk had given us the okay to stay until 2p, apparently they neglected to tell the housekeeping staff #it was appr. 11a#. I tried to inform the housekeeper who was in the hallway as we were leaving that we were checking out, but she did not understand or speak english. The building smelled a bit like mildew in the lobby, and room was very uninspiring. I suspect that much of the room furniture was left behind by the previous owner of the bldg #including the full-size beds#. The bed was not comfortable. The microwave was very old, as was the building. I informed the front desk that the toilet was not flushing properly, and the bathtub faucet was dripping; he did not seem surprised. Furthermore, there was no workout equipment #a sign in the elevator suggests using the local rec. center#, and we would have had to use the pool at a different hotel if we wanted to swim. This is far from what I have come to expect from HIE.
7. Juni 2013
Rated 5,0 out of 5,0 by CaptRick One of the best in the business!
As a Captain for an international airline, I have the pleasure (and often displeasure) of staying in multiple hotels, world-wide. I am constantly impressed by the care given by the Miami Airport H.I. Express. Tricia, as the manager, has put together a team exemplifying the care and service rarely found today. Yari, in particular. I stay there often as my home away from home. Love the place.
6. Juni 2013
Rated 5,0 out of 5,0 by Bigwoo Great staff
Friendliest staff I have encountered. They went out of their way to make my stay comfortable. Breakfast bar was good and opened a few minutes early for those of us who had early flights. Only negative was that shuttle pickup from airport was a little slow but everything else about stay was A++++ Will definitely use again.
1. Juni 2013
Rated 4,0 out of 5,0 by vonap Breakfast
For your entertainment pleasure at breakfast this hotel has chosen to play an extremely politically biased news program which I am willing to bet goes against the views of the majority of the guests as many are Latinos or foreigners.
If you stay there and object to this News venue please tell the front desk.
21. Mai 2013
Rated 3,0 out of 5,0 by Mhvmk Just another hotel close to airport
Great location to airport, love cruise shuttle for only $10!
I had to wait for the airport shuttle 45 minutes... Then it came after I called the hotel to inquire....
Otherwise just a place for a quick layover, no pool.. Had to use sister hotel?
6. Mai 2013
Rated 4,0 out of 5,0 by Rob987 Quiet and Clean!
Next to an Ihop and a Pub with great appies! 5 minute shuttle to the airport but you can't hear the planes.
5. Mai 2013
Rated 3,0 out of 5,0 by losdelma Friendly Staff but Poor Neighborhood and Dated Interior
This hotel is across the street from Miami Int'l Airport which makes it really convenient if you are attending to business in the area. However, the downside is that the neighborhood is sketchy. It feels like the 1980s when you are inside. Free parking is a plus. Very friendly staff. Hot breakfast is included but don't count on good quality (dry eggs, sausage patties, gravy/muffins).
23. April 2013
Rated 4,0 out of 5,0 by shaunp Great Service and clean rooms
Stayed here prior to a cruise, the room was clean and the staff was more than helpful. I would definitely stay here again.
14. April 2013
Rated 4,0 out of 5,0 by KuboJO Great staff
We spent one night before our cruise on March 30, 2013 and the evening and morning desk staff were great. It was very convenient and the late night comp shuttle was nice to hv available at 12midnight when we arrived into Miami.
11. April 2013
Rated 3,0 out of 5,0 by MLT1 Not as good as most other Holiday Inn Express hotels
Breakfast was not the best. Milk was warm. Biscuits were hard.
Room air conditioning fan was loud. Low speed setting didn't seem to slow it down or make it any quieter.
10. April 2013
Rated 4,0 out of 5,0 by dbhwyman Stayed before cruising
I selected this hotel for it's closeness to the airport and cruise ports. This site met my needs for this purpose. There is a complimentary shuttle from the airport to the hotel (there are 2 HIE so make sure you catch the right one# and a service the following morning which brought me straight to the ship. The service was easily arranged through the front desk at a fee of $10 per person. Just know that you will also need to book the return trip at the time of initial pick up #even if it is to another destination like the airport#.
The hotel met the level of expectation for a Holiday Inn Express. The lobby was inviting, the rooms comfortable and the complimentary breakfast was good. Probably the biggest disappointment is that the pool is located at another site which requires a shuttle to get there #in other words, no pool#.
Finally #and this has no impact on my opinion of the hotel itself) I do NOT recommend the restaurant next door. Terrible service. Better off to order a pizza delivered!
When cruising out of Miami next time I will definately consider this property.
5. April 2013
Rated 5,0 out of 5,0 by Eiley1 Great Place to overnight.
We enjoyed our stay at this hotel. It's very near the airport, shuttle service is excellent. Rooms are clean and the beds are very comfortable. The COFFEE is excellent!!!!!!!!!!!!!! The staff is most accommodating.
4. April 2013
Rated 3,0 out of 5,0 by Mike9992 good for an over nighter
It's your basic Holiday Inn, friendly staff, though a bit disfuntional when it comes to the airport shuttle. The room was clean, the staff very friendly. It was a bit annoying to have the in window AC constantly triggering on and off during the night. Basic accomodations, no pool or fitness center, but for an over night prior to boarding a cruise ship, it fit the bill.
2. April 2013
Rated 4,0 out of 5,0 by IP1007 Buen hotel para pernoctar
Estuve sólo una noche en este hotel y debo decir que me impresionó mucho. A pesar de ser un hotel de esos cercanos a los aeropuertos, este hotel fue un poco mas de lo que pensé inicialmente. Ubicado en una zona poco transitada, por lo cual en la noche es muy sola, la primera impresión fue observar a uno de los vigilantes del hotel haciendo un recorrido por el estacionamiento, viendo carro por carro. Al llegar este señor nos indicó donde podíamos estacionar y estuvo pendiente mientras bajamos las maletas. El joven que nos atendió en el lobby muy atento, hablaba perfecto español y nos dió las indicaciones para el desayuno. Las instalaciones y habitaciones muy limpias y cómodas. Creo deben tener ventanas antiruido ya que no escuché ningún sonido de avión durante la noche ni la mañana. El desayuno aunque básico, era suficiente, aunque de no querer desayunar en el hotel, al lado hay un local donde lo puedes hacer. El hotel no tiene piscina, pero existe un aviso que te dice que se usa la de un hotel "hermano" que está a dos cuadras de este y hay transporte gratuito desde el hotel. En mi caso, por ser un hotel para descansar una noche y no para una estadía larga, no era importante la piscina o cualquier otra instalación. Si vienes en plan de descanso familiar este no es tu hotel. Tienen transporte gratuito aeropuerto-hotel-aeropuerto. Wi fi gratuito, café las 24 horas en el lobby, las camas muy cómodas, las almohadas si deberían cambiarlas ya que son muy suaves. La atención excelente durante la mañana con el personal con el que interactuamos. En verdad este hotel volvería a ser mi primera opción de tener que pernoctar nuevamente una noche en Miami ya que la relación precio-valor lo vale.
30. März 2013
Rated 5,0 out of 5,0 by Quest Fabulous service and customer care.
I am delighted to have had the opportunity to stay at this hotel as customer service was OUTSTANDING. The immediate care of our travel needs with a room promptly available after a cross country flight made me very happy to be a Holiday Inn patron and visitor. I STRONGLY RECOMMEND this property and will again stay there when visiting the Miami area. Bravo to Holiday Inn. Many thanks.
26. März 2013
Rated 5,0 out of 5,0 by enriemely The best staff
Excelent place for a scale in Miami
The staff is the best
26. März 2013
Rated 5,0 out of 5,0 by jbp1 excellent hotel
great service by the staff and very convenient to the airport. shuttle was fast. hotel right next to ihop and gives 10% off if you need an extra meal.
manager went out of the way to help me and i cannot say enough
for her wonderful service.
26. März 2013
Rated 4,0 out of 5,0 by AZRoadGiant excellent front desk staff, location not ideal
The front desk staff was all very friendly and helpful. One of the two breakfast staff was very strict about the 9:30am cutoff, I think she unplugged the pancake machine with someone's pancakes still in it. It's very close to the airport and on a busy road, so it's not super quiet. There aren't any notable restaurants within walking distance.
25. März 2013
Rated 5,0 out of 5,0 by Baz12 BEST SERVICE AT A HOLIDAY INN I HAVE EVER HAD
I was heading a group of 7 couples on a cruise out of the port of Miami on 3/9/13. The general manager Terisa made special pre-arrangements weeks before our departure to get the group to the Port on the morning of the day of the cruise with our own private shuttle and even came out of the back office when we arrived at the hotel to greet us. The girl at the front desk was the most friendly and helpful individual that I have ever encounter at a check-in at any of Holiday Inns that I have stayed at in the 25 years I have been doing business with Holiliday Inn. Your company could learn a lot from these two individuals. I will highly recommend this particular hotel to any group or individuals planning to stay in the Miami airport area. To bad your keeping them hidden.
17. März 2013
Rated 5,0 out of 5,0 by CathBarry Comfortable & clean room
The room was very clean and the staff were very polite. The breakfasts had variety and were nice and hot.
CON: If you book transportation for a cruise, make sure you pay the man who is collecting for this on the morning of your cruise, not the driver as instructed by the receptionist.
14. März 2013
Rated 3,0 out of 5,0 by bsm222 Great shuttle driver
The facility was OK but the mattress seemed to be worn out and since the window couldn't be open, the AC had to run and it was very loud.
The shuttle driver that took us to the airport was great! I don't remember her name but she was very helpful, told us where to go to pick up our rental car, waited for us since we forgot something in the room and had to run up to get it. She went way above what she had to do and we really appreciated that.
12. März 2013
Rated 5,0 out of 5,0 by Craftyloren GREAT SHUTTLE SERVICE
GREAT SHUTTLE SERVICE TO AIR PORT AND PORT OF MIAMI CLEAN COMFORTABLE AND FRIENDLY PEOPLE.
THE CARD WE HAD WAITING FOR US AT HOME WAS A NICE TOUCH.
THANKS FOR A GREAT STAY WITH FAMILY!
11. März 2013
Rated 1,0 out of 5,0 by Mjh49 Bad experience
I made this reservation about one month before our stay and at that time I told them we would be parking our car there for one week. I was told that was no problem. Two days before our stay I called just to verify the parking situation. Again I was told no problem. When we checked in we were told we could not park our car in their lot, but that we could park across the street. Was not happy about this change. We were also told their airport shuttle would pick us up at the end of our trip and bring us to our car. After waiting 45 minutes for the shuttle and having called the hotel twice to find out where the shuttle was it finally showed up. We were told there was no room for us in the shuttle. The driver said he would be back in 30 minutes. The driver was extremely rude. We finally ended up getting a taxi to our car. My husband is a Priority Club member. We all most always stay at Holiday Inns. This is by far the worst experience we have ever had. There are many choices in the area of the airport I would highly recommend you stay somewhere else.
10. März 2013
Rated 1,0 out of 5,0 by avzensports Smelly room + Slamming doors = Bad Nite Sleep
We always have a great stay at Holiday Inn Express in other areas. This particular one is in desperate need of a renovation. The hotel is old, our room smelled pretty bad. Good thing we didn't stay there for anything but sleep. Very noisy A/C unit and at night as people come and go from their rooms each door slams extremely loud. I am a deep sleeper and it is difficult to wake me up but each time the door slammed I woke right up. When we were leaving one elevator was not working and we waited over 20 minutes for the one that was working but it never came so we needed to take the stairs that are outside and then you have to walk all around the building to get to the front desk.
The pancake machine was broken so it was a cinnabun, cold eggs or cereal. If someone wanted to use the pool it is in another hotel and they have a shuttle that takes you there but we did not stay very long to try the pool.
*Staff was very helpful and courteous but we did not bring any issues we had to there attention since it was a short stay and we were in a rush the whole time.
Overall bad stay. Surprisingly bad since all other times we stayed at a Holiday Inn Express we were very happy.
8. März 2013
Rated 5,0 out of 5,0 Outstanding Staff
When I checked in, there was a guest ahead of me asking for directions. I told him I was planning the same excursion, and the Staff member helped us both plan our way back to the airport on the shuttle van, and through the terminal to the bus/train station.
The team running the shuttle vans is great. Very helpful and I liked talking with them.
7. März 2013
Rated 3,0 out of 5,0 by Auntie47 Clean room
We missed our flight at the Miami airport and had to stay overnight. We did not know anything about the area, so we just booked the nearest Holiday Inn Express because we have had very good experience with this chain in the past. The hotel is in a very busy area and there was not a quiet place to sit outside. However, since we did not have a car, it was very convenient that there was a restaurant that we could walk to. The hotel shuttle took us to and from the airport. We had to leave at 4 am, and the driver was very nice. The only complaint that I have and it gave a bad first impression was the furniture in the lobby is very worn and needs to be replaced. I will say the room was much nicer than the lobby, which I was happy about. I would not recommend this hotel to others unless you had a situation like ours where you just need a clean place to sleep, close to the airport and reasonably priced.
7. März 2013