Rated 4,3 out of 5 by 248
Rated 5,0 out of 5,0 by KAZmiester Excellent stay and dining for business's stay.
Very comfortable bed, excellent staff and an excellent meal at the hotel. One of my favorite stays in Miami.
11. Mai 2014
Rated 2,0 out of 5,0 by Johana Awful service
We arrived with 2 kids and 5 luggage pieces and no one to help... My husband had to get the trolley by himself and load the luggage. Take it to our room and no one helped.
The receptionist wasn't very helpful with guiding us around re transport.
Then when we needed help with a situation that arose the person who said was the manager said she couldn't help. My husband worked in hotels before and he knew that they were able to help but the lady couldn't and wouldn't help us.
Overall awful experience.
7. Mai 2014
Rated 5,0 out of 5,0 by sallyjayenc Great Staff, clean hotel
These guys are awesome. : ) I am away from home alot, they really do make it welcoming. thanks
6. Mai 2014
Rated 2,0 out of 5,0 by Darryl27 Reception
I have stayed at a number of Crown Plaza locations and have found the staff at most very good, however this was a completely different experience. The restaurant and housekeeping staff were good on average however the front desk staff were found to be lacking in both helpfulness and eagerness to make a guest stay enjoyable.
The hotel was good, location convenient and food was enjoyable. Based on reception and front desk I would not recommend this location when there are a number of other hotels near by.
5. Mai 2014
Rated 4,0 out of 5,0 by NatGio Good Location and service
Location is good, ambience is good. No refrigerator, no oven are the only problems.
Rest all is very good
5. Mai 2014
Rated 5,0 out of 5,0 Great experience!
We spend 3 nights at this hotel in a pool side room and this totally lived up to our expectations. Today we checked out before leaving on a cruise. We spend 1 night in the executive suite on the 6th floor and this was an amazing experience. Thanks for recognizing Us a a platinum member and a special thanks for Franciena for her kindness and outstanding service!
27. April 2014
Rated 5,0 out of 5,0 by svoboda Comfort and Convinience
This hotel is very conveniently located, has a great shuttle service and stuff is very friendly and helpful. Not too crazy about the restaurant-expensive and food is not great,but found a few nice restaurant not far from hotel. Rooms are comfortable, swimming pool and gym are nice and clean. Stayed in the same chain hotel in Nepal- really liked it.
Would recommend it to my friends,
24. April 2014
Rated 5,0 out of 5,0 by Lche195 Great Stay
This is one of best stays I have had in a long time, the staff was so professional at check in, the rooms are very clean the restaurant food was prepared very well but priced is a little high I would recommend this hotel and will stay here again i
22. April 2014
Rated 4,0 out of 5,0 by Martijn77 Friendly staff!
Make sure you book one of the Breakfast inclusive rates. Best breakfast had in Florida during our trip!
21. April 2014
Rated 4,0 out of 5,0 by Steph87 Good location
Overall quality of the hotel is really great. The location is excellent to quickly join Miami airport.
The parking costs $ 13 when in a hotel not far it is free.
19. April 2014
Rated 4,0 out of 5,0 by nelson72 Thank you
It couldn't be any better
Thanks everyone for all the effort and good work. My sister was very impress with the service especially the Shuttle bus who took care of her like no one. Thank you very much
16. April 2014
Rated 2,0 out of 5,0 by Shooter88 Premium Guest Experience
Treatment and amenities provided you Top-tier customers doesn't equal that of your competitors.
12. April 2014
Rated 5,0 out of 5,0 by jrquintero Idioma
Creo que es muy importancia la presencia de personas que hablen español en From desk, eso mejoraria considerablemente la calidad de la atencion.
5. April 2014
Rated 5,0 out of 5,0 by 4Jeanie All was great except the registration.
We were told by the travel agency who booked this with us that we would get an inclusive breadfast with our price as this was important to me and the reason we booked it with this hotel-outside of being recommended by the AAA. When we got there we were told it did not include the breakfast. We ate at their restaurant anyways but were not happy about the change that was made. We got the booking from our agency to compensate for a 3 nite stay at a resort for taking a cruise with NCL. We were also told we were not a member with you. Didn't quite understand all this information just before we registered.
5. April 2014
Rated 4,0 out of 5,0 by flyingscot57 Great airport stopover
Comfortable room, at reasonable cost, for stopover between flights at Miami airport. Used the regular (free) airport transfer bus both ways - a great help. Had decent meal at the bar, with good company, and friendly staff. Clean room, good bedding, and all usual amenities in the bathroom. Overall - recommend.
4. April 2014
Rated 2,0 out of 5,0 by downunder0123 Breakfast Service - Was there any?
This hotel has nice clean guest rooms however the service at breakfast is non existent and for that reason I would be reluctant to stay again
The staff are more intent on chatting with their fellow restaurant colleagues or the front desk staff - I do not think they know what a customer is!
They do not acknowledge you, they do not care but most of all they must be so unhappy in their work why do they turn up because they are pulling down this nice hotel
Also the breakfast buffet is very basic for the money charged - the chef needs to get out and see what is on offer in the outside world and change his/her offerings
28. März 2014
Rated 4,0 out of 5,0 by In goleta Nice room
Enjoyed our stay although had a late check in next door who was loud and woke up my husband. Otherwise, the room was clean and the staff was helpful and friendly.
25. März 2014
Rated 4,0 out of 5,0 Buena opción de alojamiento en Miami
Bien ubicado, muy buenas instalaciones, recomendable para viajeros de negocios.
16. März 2014
Rated 4,0 out of 5,0 by AC NYC Good stay
The hotel property and staff were excellent. I do however have one issue to raise regarding my stay. i selected this property over another hotel because I was told that transportation to the Port of Miami was available for $10 per person on the morning of the sailing. This was confirmed at check-in and recorded / booked with the concierge for 12 noon the following day. When I checked out the following day, I spoke with the concierge and was told that the transportation was arranged and en-route to the hotel. I waited in the lobby for about 30 minutes. While waiting, I observed a gentleman hanging around in the vicinity of the concierge's station who eventually approached me and informed me that he was waiting for more passengers. I said ok and waited for about ten more minutes. I then asked him how long he was intending to wait and he told me that he doesn’t know but he needed more than two passengers to make the trip. Otherwise he would need to charge $15 per person. I informed him that this was not the arrangement i understood and I would not be paying more than what i was quoted by the hotel. I approached the concierge who seemed to be aware of what was taking place and he recommended that I take a cab which would save a couple bucks. I agreed with taking the cab primarily on principle which is what I did. I would like to emphasize that the concierge was not the individual at fault and handled the situation as best as he possibly could, he was a total professional and immensely helpful throughout my stay.
10. März 2014
Rated 5,0 out of 5,0 by Karl Heinz Gute Örtlichkeit
Sehr guter Service und super Lage zum Flughafen, alles da was man braucht!
Freundliches und angenehmes Personal
5. März 2014
Rated 5,0 out of 5,0 by Kazoo Excellent service and convenient location
I was in Miami on a business trip, time was a critical factor for me.
It was my first experience with this hotel but it will not be the last
The location is excellent, the staff was great and the rooms very good.
I feel i received great value for this experience and i would certainly recommend this hotel to my friends.
2. März 2014
Rated 5,0 out of 5,0 by KAZmiester Great accomadations
Business center very well equipped
Bar/ restaurant very well done with great service and good food
23. Februar 2014
Rated 3,0 out of 5,0 by tucu price, parking, breakfast
expensive and not including breakfast. being a gold member the parking was not included in the room.
when we had some problems with the elevator the front desk person was not very kind in explaining how to use it.
23. Februar 2014
Rated 2,0 out of 5,0 by Alfredo1986 value for money
Breakfast was expensive for the cost vs quality and room rate
20. Februar 2014
Rated 2,0 out of 5,0 by Lou64 Noisy room
We were in an adjoining room. At about 10 p.m. The noise started as the couple in the adjoining room were fighting. She then left. He turned on the t.v loudly. I called the front desk and security asked him to turn it down which he did. Shortly she returned and they continued to talk loudly until about 3 p. m. I got up at 6 a.m. Giving me a grand total of three hours sleep. We booked this hotel for the comfort and attention to clients getting a good night's sleep. I will make sure in the future that I do not get a room adjoining another. Bad experience for us.
20. Februar 2014
Rated 2,0 out of 5,0 by William1219 Poor service, didnt have a room that I was guaranteed!
I figured with the Crown Plaza name, and I have stayed at many thru the years of travel ice hockey, this would be a no brainer. BOY WAS I WRONG! I had a connecting flight thru MIA enroute to Montego Bay Jamaica and needed a hotel in Miami. for a night. I booked the hotel thru your own website and got a guaranteed rate on a King size standard room for my girlfriend and I. Upon arrival I was notified by the desk that "sorry, we have no more king size rooms available, but if you want a ADA room you can have it." Did I have choice? We just wanted a nice room, go out to dinner, and the next morning be on Our way. Also my girlfriend was not feeling well and when I asked the staff for directions to a close pharmacy ( CVS,Walgreens) I was told there was one within a 10 minute walk. Well after a 50 minute, 3 mile round trip walk thru Little Havana to Walgreens I accomplished what I needed to do. Personally I think front Staff should know the area in which they are sending their quests!!!!!
13. Februar 2014
Rated 3,0 out of 5,0 by Hawkeye302 Bar Food, Ok but automatically added TIP
Automatically added "service charge" on every time we ate in the bar when service was poor.
We stopped going to the bar.
8. Februar 2014
Rated 5,0 out of 5,0 by FEVsHOTELs Very handy airport hotel
Overnight transit stay was very good. Shuttle service is excellent. Rooms were good size and very clean. Also not far from American Arena (Heat games) & Dolphin Mall for shopping both about 20mins.
8. Februar 2014
Rated 1,0 out of 5,0 by Concerned! Going down hill
I travel a lot and spend over 200 nights a year in hotels. I have been staying at this property for the past eight years and in that time period things have evolved. Specifics: Hotel has stopped recognizing elite members with a free breakfast and now offers 600 points or some snacks or water. When asked about it at the front desk the clerks indicated that the decision was driven by IHG. This simply is untrue as I called IHG and they indicated it was an individual hotel choice as they have franchises. The gym which needs some upgrading and was in a temporary location. Hopefully, the improvements will be apparent if I return to this property. With the negative trends I am seeing I would not recommend this hotel and would actually recommend staying elsewhere until/unless things improve. There are a lot of other hotels with similar costs/amenities available.
5. Februar 2014
Rated 5,0 out of 5,0 by Tabby75 Excellent first stop after long flight
We flew from the UK and due to strong winds, the flight was over ten hours. I chose the airport hotel as we just wanted somewhere quick to get to so we could sleep and then start our holiday properly the next day. Staff were very good, polite and helpful. I am an IHG Platinum elite member and was offered all the usual perks. The room was clean, modern and comfortable. Exactly what you need after a long flight. I would recommend and use again. We were allocated a recently modernised room so I can't comment on what the standard rooms are like.
2. Februar 2014