Rated 4,3 out of 5 by 268
Rated 1,0 out of 5,0 by Mar60 Very clean and comfortable environment
I would recommend the Crown Plaza to anyone desirous of a pleasant, comfortable stay, especially after a very long journey. The bed is especially relaxing and comfortable, enhanced by the quality sprays and body creams that are made available to guests on a complimentary basis.
The front desk staff are extremely helpful and pleasant
The shuttle to and from the Dolphin Mall for only $10.00 round-trip is also special...saving visitors a lot of money from having to catch a cab.
Overall, my first stay was a memorable one and I plan to make this my regular hotel when in the Miami area.
19. Dezember 2013
Rated 5,0 out of 5,0 by Jimnlaura Stay, Park and Cruise
We stayed one night prior to boarding for a cruise out of Port of Miami. Everyone at the desk was very friendly, welcoming and helpful. The secure parking gave us a worry-free cruise week. The room was spacious and well appointed. The shuttle from the hotel to the port was prompt and quickly delivered us to the port. We definitely will consider staying at Crown Plaza Miami again.
14. Dezember 2013
Rated 4,0 out of 5,0 by ZzZzzZ7 pleasant stay
Very convenient hotel if you need to be close to the airport.
A nice and very affordable seafood restaurant a few steps to the left of the hotel.
Nice bar area. Very friendly staff. Good platinum member acknowledgement.
Pool was being refurbished, but we could use another hotel's pool, which was a nice gesture.
The front desk staff was very friendly.
To be recommended.
6. Dezember 2013
Rated 4,0 out of 5,0 by macs64 Service and Service
The Hotel is good even when their are making remodeling in some areas now, The Front desk Manager Franciana is Great, she was very helpful and kind, I hope more people from the hotel be like her.
27. November 2013
Rated 4,0 out of 5,0 by Contrails Parking a draw back
Only draw back on this property is the paying for parking. However it is a gated security area, so I guess it is a way for them to pay the staffing of this benifit.
24. November 2013
Rated 5,0 out of 5,0 by Saul007 Best for Business...
Working in Miami could be tough on a short turn-a-round.
This is the place to be, bar none...
22. November 2013
Rated 3,0 out of 5,0 by Jamgar Good room
I liked the hotel, but the primary reason I went there was for the pool. Unfortunately the pool was under construction. The front desk staff were not very friendly, when I asked a question I felt like I was bothering them. The restaurant was way overpriced, I guess that's why it was empty and small.
22. November 2013
Rated 4,0 out of 5,0 by lobo1995 Nice room and comfortable bed
Very nice as has been our previous stays there but we were not put on the 5 th or 6th floors as before , the breakfast was not that good ;sausages were terrible, and eggs were just not good, the rest was good. Staff was excellent.
22. November 2013
Rated 4,0 out of 5,0 by Mick150 Good for an overnighter
Staff and service was fantastic. Surprisingly the room service was also very good. However all night I listened to the plumbing in the building, our room must have been near a mains pipe. It sounded like our neighbour was in the shower whilst flushing the toilet every few minutes - all night! long!!! I would go back but would hope for a quieter room.
19. November 2013
Rated 4,0 out of 5,0 by Travellerfriend Very friendly Staff
That the Pool was under constraction was nothing to blame the Staff for, just the opposite they found a way to compensate that
18. November 2013
Rated 4,0 out of 5,0 by Itzak Nice room, comfortable bed
Because reconstruction, there is no pool and a temporarily gym.
17. November 2013
Rated 4,0 out of 5,0 Pillows
The Room was very nice a great value for the money. I stay in 5 star hotels all over the world so I know value and quality when I see it. This is both. The only thing I can say is that the pillows were some of the worst I had ever slipped on both my wife and I had a bad head ace all day because of it. But the room was far better than I could of expected. All we were looking for was a clean nice place for the night having to catch a plane very early the next day all was far more than we could of expected. One thing else I asked for a KIng bed and up grade as a club member if they could I got nether.
10. November 2013
Rated 4,0 out of 5,0 by Firemantx Room Confort
Just to be fair, the room was very clean and up to my expectations. However, the A/C thermostat had only two settings...OFF and FREEZING! After examining the thermostat, there was so much dust and dirt packed inside the unit, I figured this is why it wasn't functioning correctly. I don't understand why major hotels don't have routine checks of their rooms -- not just a once over by a housekeeper, but thorough checks by a mechanic. I guess Crown has decided to make their guest perform these inspections -- in other words, find something wrong and have to complain. Not at all up to the Crown Plaza name. Oh, and the hotel is under pool construction. Forget about any good sleep during the hours of 8a-5p!
Love the Temple Spa products!!
10. November 2013
Rated 5,0 out of 5,0 by mz7727 Great hotel, fantastic staff and the remodeling has made this hotel my favorite hotel>
Rooms manager Rafael Pimentel is a true professional, highly customer oriented and available all of the time to attend to our requests. The breakfast staff and bartenders are excellent.
The bellmen Luiz, Jesus, and Roberto are outstanding.
I highly recommend this hotel.
9. November 2013
Rated 5,0 out of 5,0 by Seacoastellen Best bed for a tired traveler!
I count on you for a good night sleep, and you always come through. You're my home-away-from-home at MIA airport!
6. November 2013
Rated 2,0 out of 5,0 by Micky68 Not the standard expected from IHG or Crowne Plaza!
Stay was a long weekend (wed/sun) to review/visit potential Miami universities. On arrival, inefficient night staff on desk applied wrong room rate/breakfast options (corrected in morning after discussion with dayshift) but this led to confusion over which dining option we had available to us first thing. The Swimming Pool is closed - thank you for clearly stating this in advance of arrival (irony), this was one of the deciding factors in hotel choice! The room was obviously not checked prior to allocation as shower could not be used due to control valve not functioning - new parts and "specialised" engineer required, shower repaired next day.
Over the next four years our family will be spending considerable time in Miami - but not at this hotel.
Note for hotel management: Highly recommend that you and your staff spend some time at other IHG group hotels to gain a better grasp of effective customer service & relations.
6. November 2013
Rated 5,0 out of 5,0 by sdh123 I always have great service at this Crowne Plaza!
As a flight attendant, I have had to spend the night in Miami with the cost being my own responsibility. This Crowne Plaza has been recently updated and since I have enjoyed my stay and found it very comfortable. The customer service is always great which makes for a pleasant stay.
5. November 2013
Rated 4,0 out of 5,0 by Marcus44 a redemption
Everything worked fine during this stay. I named this review a redemption, because my previous stay, just a few weeks ago, was spoiled by the poor service I received from a driver of the shuttle van from MIA to the hotel. But this time, as I said above, everything worked perfect and I was fully satisfied.
30. Oktober 2013
Rated 3,0 out of 5,0 by AJP1 Recommended, but not for light sleepers
I stayed at this location for two nights in mid-October, and was pleased overall, especially for the price. The room was clean, bed was comfortable, and staff was friendly.
However, due to the pool renovation, there was construction one morning that started at 9 AM. The website mentions that it will be closed until October 31, although a sign in the lobby stated that it will open sometime in November. Unfortunately, I did not anticipate this closure to affect me while I was resting.
The next morning, there weren't any construction noises, but two men in an adjacent room started having a conversation at a moderate volume-level while I was asleep, and it sounded as if they were in the room with me!
The AC unit is also quite loud, even on the 'low fan' setting. If you have the setting on 'auto,' the system will kick on intermittently, which woke me up a few times throughout the night.
Also, due to the construction, they had the only pedestrian entrance/exit cordoned off with caution tape. In order to come and go during the evening, I had no choice but to cross over the tape (even though nobody was working at that hour).
If you're a light sleeper, I would not recommend this hotel. Otherwise, it's a good value with great amenities.
28. Oktober 2013
Rated 5,0 out of 5,0 by javier53 mia
comfortale room, very close to the pincipal atracctons
28. Oktober 2013
Rated 4,0 out of 5,0 by Tskin Great
Great place, great room. Wish the pool was open but it was only a one night stay on our way to key west.
17. Oktober 2013
Rated 5,0 out of 5,0 by Moritz Excelent and nice recepción personal
My room was prepared according to my reservation and recepción desk personal were friendly and fast service.
13. Oktober 2013
Rated 4,0 out of 5,0 by Captain787 Staff was exceptional
Stayed here for 30 days while working in the local area. Staff was always accommodating to my needs.
8. Oktober 2013
Rated 5,0 out of 5,0 by JWal7823 Great service
We checked in after a very late flight. The shuttle, front desk, and concierge were all extremely helpful. The desk agent that checked us in had wonderful cruise tips for us. I only wish we could remember his name for being so helpful!!
Breakfast was packed, but the hostess with the sling had great initiative. She serviced my husband and I while the servers were busy.
5. Oktober 2013
Rated 5,0 out of 5,0 by Sputnik7 Wonderful relaxing stay.
Our first night in Florida was at the Crowne Plaza Hotel and it was excellent. Finding the courtesy shuttle bus was a bit tricky, especially waiting outside the airport after an exhausting 16 hour journey. However once we got to the hotel the room was very spacious, quiet and well-equipped, our evening meal was wonderful, and the huge bed provided a wonderful sleep-recovery! Breakfast was fine, though the highlight of the morning was the incredible helpfulness of a man called Gustavo. He worked hard to search the TV for an English soccer match we wanted to watch (and eventually found it!) and his generous helpfulness was a credit to the hotel. Our goal was to recover from crossing the Atlantic before beginning to explore Florida, and our night at the Crowne Plaza served our purpose ideally.
Next time we do Miami, we know where we'll stay first....
4. Oktober 2013
Rated 5,0 out of 5,0 by Bxgirlnga Great stay at a great price!
I was impressed by the staff and overall appearance of the hotel. The first room I had was great. I returned and booked another room that was a handicap accessible room that looked a little dated but overall it was still good. Would definitely recommend.
1. Oktober 2013
Rated 5,0 out of 5,0 by Rduvay This stay was as good as the last!
I am sold on this Crowne Plaza hotel! Great bath products, friendly and attentive staff, Priority recognition, comfy bed. Perfect!
28. September 2013
Rated 5,0 out of 5,0 by JimmieJam Great Stay!
Great stay! The staff was nice and answered all my questions. Great price. I utilized the safe in the room but there was no refrigerator. Great stay none the less!
27. September 2013
Rated 5,0 out of 5,0 by RFM1 Comfortable room
We totally enjoyed our room. The location is so convenient to the Miami International Airport. Would recommend to anyone flying into or out of the airport. The shuttle service is also excellent and "on time".
26. September 2013
Rated 2,0 out of 5,0 by WorldTraveler88 Would never stay here again
I was here for 2 weeks for a business trip.
First - because my company paid for the hotel it was "not qualifying stay" i didnt get night or points for a 2 WEEK STAY.. the front desk said u need to pay for it ur self to get IHG rewards, mind you i stayed for a week at holiday inn right prior to crowne plaza and i got IHG rewards and points..
Second - The front desk people are not friendly, and rude. They will never go out of your way to help or assist you.
You have to pay extra for everything - if someone sends u a package u need to pay 5 dollars to retrieve it! 5 dollars for a fridge and so on.
There are no staircases to go to the lobby - i was on the second floor and it literally took me 10 min to get down because elevators are so slow and you have to wait for them.
I would not recommend the hotel to anyone. For the price it costs - you can stay else where.
26. September 2013