Rated 3,8 out of 5 by 40
Rated 5,0 out of 5,0 by Oldgowfer Doral Holiday Inn Express
Only there for on night but it was a clean room and nice facility overall. I did not eat breakfast or use the pool. The staff that I dealt with were very friendly and accomodating. Very professional too. Thanks. I would be happy to stay there again.
24. September 2013
Rated 4,0 out of 5,0 by MiamiSept2013 Great experience but small breakfast area
Thank you very much for your service during my stay at HI Express Miami-Doral. Comfortable rooms, great location. One small thing: The breakfast area is a bit too small for all the guests at peak hours. I believe the success of your hotel has made you a first choice for many Miami visitors and therefore is almost always full. The area for breakfast is not big enough to allocate all your guests at peak hours.
23. September 2013
Rated 1,0 out of 5,0 by Stevesq IHG Platinum doesnt guarantee room reserved, nor great service
Arrived at 1230 am, (late flight) room reserved was a King Suite Nonsmoking, which I paid extra for.
Room recieved was a double suite, which must of had a horrible odor at one point as it smelled like they dumped a bottle of perfume in the room to make it smell clean. Pretty overpowering smells dont appeal to everyone.
I went back to desk and asked for the reserved room. I was told no kings available unless i wanted a smoking room, and that even though I paid extra nothing could be done. Evidently being a Platinum member didnt help at all here.
Breakdown of the room.
Located directly over the lobby and across the hall from the elevator. It is a very large room, but for one person for less than an 8 hour stay, the room size didnt matter. Well I take that back the standard wall a/c unit couldnt really keep up with the larger room. Lets not forget that lovely coverup perfume smell.
The next day the manager called me.
In a nutshell. They screwed up so to compensate they put me in the largest double..which is close to being the noisiest double based on its location and the sounds I heard.
I had to ask several times for the room rate refund, manager thought giving points was compensation enough, I quite obviously didnt..
The manager was also convinced that since they gave the the big room i should have been happy and let it go.
What he didnt realize is this...
I didnt want the biggest room, I wanted what I paid for.
Eventually I got the few dollars returned to me and they did give me points as well. I travel a lot , i dont care about the extra points or even the few dollars, as much as I did the sleep and time lost dealing with the room, front desk and then the call with the manager. Yes it was decent to get my money back and some points as well. thanks for that..wait i had to complain to get those, should have been offered since they dropped the ball on the reservation.
Parking at this hotel is also not the best, the parking slots are not full width, they appear to be for compact cars. So if you have to park between two "soccer mom" minivans, it cna be a challenge to get out of the car.
30. August 2013
Rated 2,0 out of 5,0 by Mark43 Don't recommend
This place did not acknowledge me as a member even when I provided them with my member number a second time. Staff was not professional. I had stayed in another Holiday Inn in another country and treated much better than I was in my own country. My family needed to speak Spanish to contact me in my room even though I was in a US Holiday Inn.
19. August 2013
Rated 5,0 out of 5,0 by Mark43 Great place to stay
This is the only place I stay when business brings me to the Miami area. The location is very convenient, the staff is always wonderful, and the facilities are great. I've only had a few issues during my stays, and every time the staff took good care of me.
19. August 2013
Rated 3,0 out of 5,0 by SaraColorado Not As Great As Most HOliday Inn Expresses
The rooms have been updated but are oddly laid out. Still, the linens are nice and comfortable. The breakfast (which we usually look forward to) was not good. The eggs were horrible and there were just not a lot of tastey options. We were rather disappointed.
10. August 2013
Rated 5,0 out of 5,0 by Juli72 Outstanding service overall
This hotel knows how to treat a guest and make you want to keep coming back. I get to stay in a LOT of hotels and I can honestly say I have never stayed anywhere that has given me such great service. It is such a relaxing and carefree experience. Check ins are smooth and efficient and when I needed something, nothing was too much trouble. The staff goes above and beyond to make your experience the best possible. The rooms are great with all the amenities you need. The bed was super comfortable. The location is perfect. Overall I give this hotel A++
31. Juli 2013
Rated 2,0 out of 5,0 by CrisFL Business convenience and location
Room not renovated
No parking space
Noise from busy street
Small breakfast room
16. Juni 2013
Rated 5,0 out of 5,0 by BikerBill01 Wonderful, helpful & friendly staff
We had a great stay at this hotel & would recommend it to anyone going on a cruise.
5. Juni 2013
Rated 3,0 out of 5,0 by dago52 Needs updating
I travel for business and I stay primarily at Holiday Inn's. On my recent trip to Miami, I chose this hotel. The staff was great but the rooms were not that great and they in need of an update. I will look for other options when I return to Miami.
22. Mai 2013
Rated 4,0 out of 5,0 by OldSchoolTraveler Good location, nice facility...
Front desk staff was overwhelmed by large influx, I assumed several flights had arrived at the nearby airport at the same time. The desk agent was fast and thorough, however, and although it took a while to move up in line to get checked in, he stayed cheerful and helpful the whole time.
My minor disappointment was the room location: I was on the first floor just off the lobby and next to the elevator. I didn't think it would be an issue but the constant traffic and chatter of both guests checking in and the morning breakfast rush made relaxing impossible. I could have asked for a change but did not, I was tired and didn't feel like packing and moving, so do not let this reflect on the property in general. I just suggest you take a room on the second or higher floor.
The staff was very attentive. Front desk agent was great, most of the breakfast crew just cleaned but one older lady was really on the ball; clearing tables, refilling drinks for the guests and generally making everyone's breakfast very comfortable.
20. Mai 2013
Rated 3,0 out of 5,0 by decio right place with right value for me.
The hotel is good, great area for my purposes, clean, but the room was quite old.
The front desk staff not really friendly, but enough for small requirements.
Breakfast, this is a big issues. Spend 12 days at Holiday Inn Express and everyday had to eat exactly the same thing. All Holiday Inn has the exactly same cereals, same breads or bagel, if you cannot eat any fat, cannot eat the hot stuffs. cause all are really fat, it means that at the last days I couldn´t eat more the same thing and went out for some fruits or something fresh.
Nice gym space.
Other comments that I suppose that to be a priority club member should have better room. They gave me a room right in front of the street, not calm and relax.
14. Mai 2013
Rated 3,0 out of 5,0 by Vanie It got better as the stay went on.
I made the reservation on the phone through the 1-800 number and I was not told at the time that I would be provided with whatever room the hotel chose for us because we were locking in the rate over the phone and we could not cancel. To my surprise when we arrived from a long drive out of town, they only had a King Size bed available for us although I had asked for a double bed because we have a child that sleeps in the second bed. I had also requested a crib when I made the reservation and it was not ready for us in the room, so therefore, I had to wait an hour for them to bring the crib to our room before putting the baby to sleep. I was disappointed. We always stay at a Holiday Inn hotel when we travel and this is the first time I wasn't happy with the service.
12. Mai 2013
Rated 4,0 out of 5,0 by Pacheco de paso por Miami
Difícil de evaluar.
Me llamo la atención que el personal del front desk no supo hacer mi check in.
El cuarto limpio y cómodo,,,
5. Mai 2013
Rated 5,0 out of 5,0 by CHINCHO24 EXCELENT SERVICE-GRAT CONFORT
i WAS VERY PLEASED WITH ALL MY STAY AND THE EXCELLENT SEVICE RECEIVED
16. April 2013
Rated 5,0 out of 5,0 by sharpei67 clean room ,great bed sleeps wonderful , shower an bath great
room was very nice an clean an bed was an the shower an bath room great .Nice breakfast an the staff was wonderful to us in helping our stay to be great one .Thanks to the staff . I would stay again at this hotel again
13. April 2013
Rated 3,0 out of 5,0 by Weighing Breakfast
I stay at Holiday Inn Express because they have biscuits and gravy every morning. This Holiday Inn Express does not and the eggs were cold two mornings. Very disappointed.
4. April 2013
Rated 2,0 out of 5,0 by Gencor509 Bad AC
Room clean, TV nice, AC cold only no heat, neibor playing instrument, little parking lot.
31. März 2013
Rated 5,0 out of 5,0 by Ashok4all Very good
Excellent service , ambience and hospitality, as usual no complains at all.
16. März 2013
Rated 5,0 out of 5,0 by Kim53 Excellent Service
The service was excellent, rooms were clean and comfortable, had a relaxing stay.
8. März 2013
Rated 4,0 out of 5,0 by Bonefish1954 Friendly staff
The staff were all friendly and helpful. The shuttle bus driver Mary was extremely friendly and helpful Not far from the airport. Got in late and left early so we did not experience a long satay but the short stay was very pleasant.
28. Februar 2013
Rated 5,0 out of 5,0 by Bobchy Great customer service at the front desk
I made a reservation at this Holiday Inn Express on Friday Feb 9th, very busy day. When their airport shuttle came by, it was already full and rather than making me wait for the next time around, they said "Take a cab and we'll deduct it from the room." I appreciated this, since I had been traveling for 12 hours and just wanted to get settled. Good people there, I feel like I was treated well as a Priority Club member.
18. Februar 2013
Rated 5,0 out of 5,0 by cam0208 Front Desk
My husband and I were stuck in Miami due to the snowstorm in Massachusetts. The level of service we received was incredible. It was stressful for us as we didnt have luggage and we needed to get home but the staff pulled out all the stops and made our stay, though short, very enjoyable. Thansk again!!!
17. Februar 2013
Rated 5,0 out of 5,0 by DuanerL Free Upgrade to a Suite...thank you!!!
This Holiday Inn took care of me well on the 2 days that I was there before and after a cruise. The staff were friendly and the room was comfortable. Thank you for such an excellent stay and the free upgrade to a suite the first night I was there.
4. Februar 2013
Rated 5,0 out of 5,0 by flipflopgirl2 Great staff
We stayed here and left our car for a 10 day trip away. The room was comfortable, but the staff was what was most impressive. Everyone we encountered was very friendly and helpful. I especially want to give mention to Walter who checked us in and also picked us up at the airport upon our return. He is great asset to this hotel. We would stay here again and leave our car as opposed to leaving it at an airport parking lot.
2. Februar 2013
Rated 4,0 out of 5,0 by cyberfred Excellent hotel but the breakfast needs to be improved ...
Excellent hotel but the breakfast needs to be improved, the hotel is in an excellent location in the Doral and the service is very good, I recommend it!!
31. Januar 2013
Rated 5,0 out of 5,0 ROOM AND SERVICES
EVERYTHING WAS EXCELLENT EVERY TIME. THE LOCATION IS GREAT ALSO THE STAFF AND SERVICES.
30. Januar 2013
Rated 5,0 out of 5,0 by Deb101 DEB101
The staff were excellent! Very accommodating and went out of their way to make things work smoothly and efficiently. The breakfast was well stocked and very clean. The bed was a bit squeaky and the fridge whirling was rather loud and I did hear it off and on during the night. I shared the bed and each time one of us repositioned it squeaked. Other than that, I would recommend this hotel. It is within a short walk to a delicious Italian Restaurant.
28. Januar 2013
Rated 5,0 out of 5,0 by sar56 Great Service!
The entire staff here always pleasant and helpful. I stay here several times a year and they always make me feel at home. Thank you.
15. Januar 2013
Rated 2,0 out of 5,0 by Wjcoop Shuttle service questionable
Hotel was very nice and comfortable but the shuttle service from the airport to the hotel is unreliable. When we called for pickup we were told to wait under the US Air sign on the second level. After 45 minutes their shuttle finally came down the road and bypassed us even though we were waving our arms at it. We ended up taking a taxi at a cost of $27 to get to the hotel. When we checked in and expressed our dissatisfaction with the shuttle service the manager apologized and said he would reduce our rate by $25. Well, it's been almost two weeks and our credit card was not credited as he said it would.
19. Dezember 2012