Rated 3,8 out of 5 by 181
Rated 5,0 out of 5,0 by delawaregrandma exemplary guest services
This Holiday Inn provides an example of what a Holiday Inn should be. The staff was friendly, efficient and went out of their way to ensure our comfort. Our room was over sized and well furnished, the snack bar was open even late in the evening and the shuttle was readily available. The grounds were nice and the entire hotel was very clean and up to date. A large variety of foods were offered for breakfast. What more could we ask for!!!
15. Juli 2014
Rated 3,0 out of 5,0 Family Vacation
Advertised as kids eat free-but at check in I was given a coupon for maximum 2 persons meal only. Not easy access to get a good meal outside. but very close to the airport. The cafeteria was very small 3-4 tables next to the check in and very crowded. so we did not bother. Room 416 is a corner room. It has a musty smell. Air con was not cooling well. The a/c unit is right on top of your head- so it was very difficult to get some sleep. The Bathroom has no vent. carpet needs shampoo. We drove in town from Tampa to look around Miami. We had no other option- tired and just needed to crash for the night.
14. Juli 2014
Rated 5,0 out of 5,0 by Varun2211 Excellent Hotel
Excellent Hotel. Value for Money. Perfect Location. Seems to be recently renovated. Spacious rooms
14. Juli 2014
Rated 3,0 out of 5,0 by viajero001 NO ERA LO QUE ESPERABA
Considerando no tener mi equipaje en el vehiculo, pase a chequearme cerca de medio día. Cuando me llegue me informaron que por un problema eléctrico no contaban con Sistema, el Bell Boy guardó mi equipaje en custodia. Al regresar por la noche habia una fila que salía hasta afuera del hotel, casi pense irme a cenar y regresar pero aprovechando la fila de Socio IHG me adelanté a las 20 o 30 personas que habia en la fila, al parecer por la cancelación de un vuelo.
A partir de cambios en las calles encontrar el hotel es complicado, porque queda en medio de todos estos cambios, el mantenimiento está en sus niveles mímimos y la afluencia de tanta gente hace que el personal se muestre sobre cargado con tanto inconveniente.
Su cercanía al aeropuerto es muy buena pero las consecuencias son las indicadas, no es un lugar para descansar ni relajarse en definitiva, es un punto de paso masivo de huespedes, es un aspecto a considerar.
11. Juli 2014
Rated 5,0 out of 5,0 by Diddles15 excellent service, good food
professional staff and courtesy. very helpful. good transportation to airport; however a little slow picking up upon arrival.
2. Juli 2014
Rated 5,0 out of 5,0 by Ghaiath Very Nice hotel with excellent location near the Airport
I had only one at this hotel with my family going back to Dubai from Miami International Airport.
Hotel is very nice with excellent location from the Airport and from Miami city.
Breakfast food is average but it is Ok for one night.
25. Juni 2014
Rated 1,0 out of 5,0 by linfinity jet sounded A/C, can't relax at all
This articular hotel doesn't seem to have the same quality of the other affiliated Holiday Inn group I have been stayed. There's a smell in a room due to the lack of ventilation and cannot be opened window. The air flow relies only on the jet machine A/C setting right next to the bed. The average decibel is easily over 100db and it has NO auto function, hence the A/C has to either ON or OFF otherwise you'll either feel breathless or deaf. The WiFi is VERY slow, way slower than EDGE. Insufficient lighting and strange half glass-shaded shower area with only a hole for the ventilation, which creates extreme humid if you take regular temperature shower for 10 minutes. Water stained on the notepad, and the door tag even looks like a trash. Feels like a lack of managed family hotel.
Got switched to another room after the complain of the A/C though the A/C is no better, due to the same brand&similar model. The technician claimed the A/C is normal and has no idea why me and my wife can't sleep next to the jet machine, perhaps it's normal for the hotel but definitely not for us. Travelers be aware.
25. Juni 2014
Rated 5,0 out of 5,0 by Rachel514 Highly Recommend
Nice property and nice staff. I will definitely stay here again. Near airport but a little distance from South Beach. Hotel staff advised me to take the bus from the airport as it was very inexpensive to the beach. I did that with ease on the 150 Bus for less than $3 - appreciate the kindness. Breakfast was a plus!
24. Juni 2014
Rated 5,0 out of 5,0 by rasanto2002 Habitación excelente
La habitación que me asignaron en esta estancia fue muy confortable y amplia, me gusta hospedarme en los hoteles IHG porque dan un buen servicio.
20. Juni 2014
Rated 3,0 out of 5,0 by Yoli101 Good Value But no Breakfast :(
Good Value if u don't mind an older hotel that needs some upgrading and remodeling. Manager was very accommodating and friendly at check in ! My only gripe was they did not offer the complimentary breakfast that I'm so used to and love about holiday Inn Hotels ! Not even a cup of coffee :(
17. Juni 2014
Rated 4,0 out of 5,0 by GG43 room was refurnished
Very friendly and helpful staff.
Restaurant was excellent and reasonablr.
Why don't you have a picture of the restaurant in the lobby and elevators ?
beautifuk view from the bar on top.
Van driver was curteuos and good with advice.
Wow, great stay and felt welcime.
15. Juni 2014
Rated 5,0 out of 5,0 by HELM39 almohadas un poco duras
hotel en general muy aceptable y espero usarlo la proxima visita
13. Juni 2014
Rated 5,0 out of 5,0 by KKFrank Excellent room and good packages available.
Our stay was as part of a cruise out of the Port of Miami and the hotel staff was very helpful in making arrangements for transfer to and from the port as well as parking for our car. Excellent room.
9. Juni 2014
Rated 5,0 out of 5,0 by KAZmiester Good sleep and dining
Great bed, staff and dining on the 9th floor where you can watch jtrs take off.
8. Juni 2014
Rated 3,0 out of 5,0 by Marta L HOTEL BARATO
NO CUMPLIO MIS EXPECTATIVAS, ELEGI ESTE HOLIDAY INN POR SEGUN LA PUBLICIDAD ESTAR TOTALMENTE RENOVADO Y CERCANO AL AEROPUERTO.
ESTA RENOVADO, PERO NO ES UN HOTEL HOLIDAY INN COMO LOS QUE USAMOS EN ASIA.
EL DESAYUNO ES MALO, NO VUELVO NI LO RECOMIENDO.
6. Juni 2014
Rated 5,0 out of 5,0 by Brian1007 Buen servicio
Muy buen hotel para alojarse por cuestiones de negocios, cerca del Aeropuerto, cómodo, muy buena atención, el desayuno es variado. También es importante resaltar que el personal habla español.
3. Juni 2014
Rated 4,0 out of 5,0 by xtcfux Hübsches Zimmer, gutes Bett
Zimmer gut, aber etwas zu klein, Klimaanlage laut, da direkt im Zimmer montiert. Belüftung im Zimmer (vor allem im Badezimmer) unzureichend, Fenster ließen sich nicht öffnen.
1. Juni 2014
Rated 5,0 out of 5,0 by Holiday Inn Member Awesome staff
Stayed here for a night as i was on a cruise. There was a festival that weekend and it was busy and the parking lot we had booked was oversold.The staff was awesome and helped us out at the last minute and got us to the port on time. It was one of the best service i have ever got , they were so busy at the hotel and still took care of us. A special thanks to Nick and Vincia at the front desk.
24. Mai 2014
Rated 4,0 out of 5,0 by Fredo398 Staying at Holiday Inn Airport
Overall hotel treated us very well. Staff was very friendly and helpful. They definitely make the stay great. Room was clean and fresh, and breakfast buffet was pretty good.
Only bad thing, which isn't really fault of hotel, but just a heads up: don't use a car cover on your parked car. We had ours there for a couple of days and the car cover was stolen. Again, not hotel's fault at all, just be careful what you leave in/around your car.
15. Mai 2014
Rated 5,0 out of 5,0 by KAZmiester Very comfortable bed and great service
Enjoyed the restaurant and lounge!
9. Mai 2014
Rated 5,0 out of 5,0 by busaup1300 Miami staying
Great people and the property is in a great location close to the airport. Great job Nick and the staff.
6. Mai 2014
Rated 5,0 out of 5,0 by Mark M MIA Holiday Inn Experience
I have been visiting this hotel for the better part of 9 years. At first it was a place to stay and park while I went out of the country for business. Now I look forward to seeing Ronald when I walk through the door. He always has my paperwork ready and a smile on his face. Recently Rick came back as the Manager and today while walking into the hotel he stopped on his way out the door to greet me. Yes the rooms used to be dated but they have spent the past year remodeling and changing the furniture, This property has greatly improved.
Service has never changed it is always been what can they do for you!
29. April 2014
Rated 5,0 out of 5,0 by puffin3 Great staff
the front desk staff,restaurant staff and shuttle drivers couldn't have been more helpful especially Nick at front desk who arranged for a shuttle to take my mom to the regency hotel where she needed to catch shuttle bus and then take me to airport always stay here when in need of overnight at Miami Airport. Nick gave us free bkft vouchers for being platinum member and dinner was great at restaurant
29. April 2014
Rated 4,0 out of 5,0 by Mary Rose Right next to the airport
Great airport location! Shuttle service awesome. Female bartender very attentive at the Vista Lounge more so than the males who kept bypassing me! Maybe they saw the complimentary platinum pass for a drink but they should really pay more attention!
23. April 2014
Rated 2,0 out of 5,0 by auditgirl Very Old Hotel
This hotel needs massive updating. My biggest disappointment was the food quality. However, the hotel staff was very friendly and offered excellent customer service.
21. April 2014
Rated 5,0 out of 5,0 by OKGMA Thank You For Being A Port In A Storm
Thank you Holiday Inn for stepping up and helping us in a time of need. When my husband suddenly became very ill on the morning of our departure from our caribbean cruise we were in extreme need of a place to go where we could wait/recouperate for our late night flight out of Miami and if need be spend another day/night in Miami. After making several very early morning calls from our cruise ship to hotels in the vacinity of Miami International Airport, Holiday Inn Miami International Airport stepped up to help us. We needed a room for the day with a guarenteed early morning check-in. Yes we paid for a full nights stay at full price. BUT, They were expecting us when we arrived, had our room ready, (which we really needed because my husband was so sick) greeted me by name, asked after my husbands condition, and offered their help with anything that we might need. This hotel has undergone a recent remodel and the accommodations were really lovely. The carpet even smelled new. The hostess in the restaurant, where I had a wonderful breakfast was also very accommodating and even gave me (no charge) a bottle of gingerale, a glass, straw and some fresh lemon to bring back to the room for my husband. The hotel shuttle which runs every 30 minutes was also very helpful to get us to the airport rather than take another taxi ride. For an airport hotel this was a really good one and I would recommend it to anyone flying in or out of Miami International.
16. April 2014
Rated 5,0 out of 5,0 by Adrián21 Excelente servicio
Arribamos con mi familia a las 8:30 de la mañana, al chequear mi reserva Nick, gerente a cargo en ese momento me comunica muy amablemente que ya disponía de habitación la que me fue entregada casi 7 horas antes sin costo adicional (luego de 9 horas de vuelo es la mejor noticia que se puede recibir). La muy buena atención fue una constante durante nuestra permanencia en el hotel. Todos los servicios funcionaron correctamente, y la limpieza fue más que correcta. El restaurante funciona bien, la atención es esmerada y la comida es buena. Como nota a mejorar, el desayuno (con coste adicional) nos pareció exiguo y con poca variedad. En conjunto, nuestra experiencia fue altamente gratificante, nuestras felicitaciones al personal en general.
14. April 2014
Rated 2,0 out of 5,0 by Rick1947 Lack of concern by management
We had stayed at this hotel back in 2012 and had wonderful experience, however this stay was not. We stayed pre cruise . The room was quite small and bed was broken , if you sat on edge at bottom the head of bed popped up. This was not my main complaint. We took the shuttle to cruise port next morning and as driver was unloading our luggage he dropped on pavement. He did not turn around to see if some one was there to take it. He just dropped it. The luggage was hard cased and it cracked. The driver's only response was "I'm so sorry.'" He didn't to contact management until we insisted he call. Management had same kind of attitude , they wanted a receipt for luggage purchase.# It was only 2 yrs old# Who keeps receipts for luggage? It is ashame because my previous experience with this hotel was exceptional.
8. April 2014
Rated 2,0 out of 5,0 by skigjc Friendly staff
the hotel apparently went through a renovation, but it wasn't apparent which areas still needed renovation. It looks like our room was renovated, but whoever oversaw the work obviously didn't have an eye for detail, as the fit and finish of some of the areas, particularly the bathroom was of poor quality. The lobby and lounge/restaurant looked dated, so I hope that those areas are scheduled for a facelift. The worst part of our stay was the AC unit in our room; it cycled on and off continuously and was very loud.
All staff were friendly and attentive.
Good location near the airport.
2. April 2014
Rated 1,0 out of 5,0 by JohnBG Probably the worst Holiday Inn Experience I have ever had
This is an older Holiday Inn near the airport that probably needs a total renovation or at least a major facelift. I was on business travel in South Florida and had a morning meeting with a client who's office was near the airport, so I chose this location to stay the night before.
I had two choices when booking a flat rate or a higher rate that included free breakfast and 5000 bonus points for $40 extra. Seriously, 40 bucks for breakfast and bonus points, who's idea was that?
Check-in was a total kludge and took 20 minutes, even though there were 2 peopple in line and three people behind the desk. Although as an IHG reward member I did get a box with a warm bottled water and a bag of potato chips. Wow... Nice but really cheesy, how about a coupon for breakfast or a complimentary drink at the bar instead?
The room was very small, the bathroom was tiny, you can't close the bathroom door while sitting on the toilet, that's how small it is. The sink faucet shot water out sideways all over the front of my pants.
Changed my pants, turned the air on (which is a loud window shaker type A/C unit mounted in the wall) and went upstairs to the restaurant on the 9th floor. The restaurant was decent, and the wait staff was friendly. The bar was nice although the decor is a bit dated. Perfect for 70's disco throwback night.
Made it back down to my room, the bed was lumpy and the sheets were scratchy. Worse yet, somewhere in the middle of the night the air conditioner would turn on and off every two minutes with a loud roar when it would start, and the room never got down to temperature making for a lousy night's sleep. When the air was off the sounds of traffic and airplanes didn't help either.
In the morning, I managed to somehow stand in the bathroom sideways to brush my teeth so I didn't look like I wet myself. There was no check-out receipt under my door, and I had to go downstairs and wait in line for 10 minutes at the front desk to get one. As a business traveler, having the receipt under the door in the morning, and a speedy checkout is key for me. I was so behind schedule I could not visit the restaurant for breakfast (which I would have had to pay for) and had to settle for drive thru breakfast from the BK across the street, which wasn't pleasant.
Honestly, unless you need a hotel near Miami International airport for a single night and can't find anything else, I can't recommend it in good faith. Skip this location if you plan to spend more than a night to catch a plane flight. The only redeeming quality was the bar on the 9th floor, although the decor was a little dated. Another experience like this and I will have to consider switching hotel brands.
11. März 2014