Rated 4,4 out of 5 by 56
Rated 5,0 out of 5,0 by ldray33 Comfortable bed and great service
Great room. The breakfast variety is good. I enjoyed the evening snacks and beer and wine. I will definitely stay here again.
27. Juli 2014
Rated 5,0 out of 5,0 by Happy Traveler July 2014 Exceptionally friendly and welcoming staff!
Originally, I accidentally reserved this hotel for the wrong night using reward points and I didn't notice the mistake until I showed up to the hotel a week later. The staff informed me that I did not have a reservation for that night and after consulting my previous confirmation email, I discovered the date mix-up. I redeemed IHG Reward Club points for the room originally and since I was a "no-show" the week prior, I had to use additional points to reserve a room for that evening. I was very disappointed and embarrassed about making such a silly mistake and wasting my reward points.
However, the wonderful staff at the front desk was so understanding of this mistake, that they upgraded my room to a suite for the night. They also refunded some of my Reward Club points for the missed night even though I didn't ask and it was my mistake. The stay was great but the service topped it all. What a great hotel brand, I have been nothing but totally satisfied with all IHG hotels and this Holiday Inn Express was no exception. Thanks again and I look forward to my next stay.
15. Juli 2014
Rated 5,0 out of 5,0 by Tudy Arturo Ortiz
This hotel is a perfect example of what Holiday Inn Express should be! Compared to the one In Van Nuys this one is top notch!
14. Juli 2014