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Rated 4,6 out of 5 by 156 reviewers.
Rated 5,0 out of 5,0 by Great Stay! The staff was cordial upon arriving and knowledgeable about the different amenities that this location has to offer. The breakfast was great, room was very clean, and the bed was comfortable. I highly recommend this hotel if you are ever in the Naples area. 18. November 2014
Rated 4,0 out of 5,0 by Very clean and good service We stayed six nights. Room was extremely clean. Breakfast was adequate as well. Convienant to all of our activities. Only negative was couch was really uncomfortable. Would stay here again. 16. November 2014
Rated 5,0 out of 5,0 by Comfortable room and easy check in Staff was pleasant and accommodating. Will stay here again 13. November 2014
Rated 5,0 out of 5,0 by Exceptional We stayed at the HIE Naples Downtown in a king suite. This was by far the best HIE room in which we've stayed. It has a kitchenette, bath, and living area that are separate from the bedroom (which has a door). The bedroom is not directly off the hallway, so this was the most quiet room we've ever had. It was a great room for two people with different sleep schedules. The staff is very friendly, from the front desk personnel to the breakfast servers to the housekeepers. All were always cheerful and helpful. It's the best reasonably-priced accommodations we've had in Naples. 12. November 2014
Rated 3,0 out of 5,0 by Average Place There are plenty of places to stay in Jacksonville. We stayed there for a one night on the way to Tampa. The hotel staff was excellent and friendly. Recognized our IHG Reward Club Status with free water and a snack. However, the room was not clean. Upon entering, there was a wrapped and unused lollipop in the middle of the floor. Bathroom had hair on the floor and in the tub. Lampshade on the work desk had a hole in it. Rooms need to be upgraded. The frig was off and hot, which annoyed me as I have medicine and drinks. Front desk apologized for all this but it should not have happened. Sloppy housekeeping and maintenance. The free breakfast was average for HI Express but plenty of it. Easy off and on Interstate 10 is great. 11. November 2014
Rated 5,0 out of 5,0 by Great Rooms Best Holiday Inn Express here in Naples. I travel a lot for business and sometime I take the family with me, so to find a hotel that not only cater to my business needs but also to my leisure needs. My kids loves this place. 11. November 2014
Rated 5,0 out of 5,0 by Great location and Staff We stayed here for two days and loved the Hotel. The Staff was extremely Friendly. Hotel manager called to room shortly after checkin to inquire if everything was okay which amazed me. I have never had that before with any IHG brand. Food was bland, I am beginning to detest HI Express breakfast even if it is free. However, manager was very nice and gave us free milk later in the day when we inquired for our in the room lunch sandwiched. Manager also offered free use of some hotel beach umbrellas and chairs when we mentioned a beach trip. Amazing. Great location, except for the required U-turn to get into hotel. Close to Tin CIty and the beaches. Reasonable price. Room was very clean. Microwave and frig in room. Pool towels out by the pool and hot tub. Bathroom was very nice. Great wifi, downloaded a movie very fast. The hotel is remodeled and i love the rolling work desk that I could move anywhere in the room. We had a king suite. Very quiet and comfortable. If we ever come back to Naples, will stay here for sure. 11. November 2014
Rated 4,0 out of 5,0 by Clean and comfortable. Good service Very pleased with this hotel. Nice and clean and in a good location. rooms were a nice size. Staff were very friendly. Breakfast was very good and impressed with the choice of items. Would definitely stay there again. 6. November 2014
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