Rated 4.1 out of 5 by 531
Rated 5.0 out of 5.0 by elmon great location
My wife and I came to see the Texas Rangers and Yankees play baseball. It was easy to get a subway to Yankee stadium . And while we were in New York we wanted to see Times Square and Broadway shows and Rckefeller Center and The Empire State building and the Statue of Liberty. We rode the subway to battery park to get the Statue cruise . All the other things were in easy walking distance from the hotel.The housekeeping and the front desk and the breakfast crew were all great, friendly and helpful. We were not planning another trip to New York, but this was such a great experience we will probably be back and stay at the Holiday Inn Express 5th Avenue.
May 25, 2015
Rated 2.0 out of 5.0 by Flagstaff Room and bathroom so small it was impossible for 2 people to move
Bathroom so small, almost no shelf space for articles, quality of amenities poor, room to small for 2 people.,
Breakfast area to small and crowded many days could not even sit down, food not replenished, selection not consistent,
May 25, 2015
Rated 3.0 out of 5.0 by The Petries Comfortable, Clean but Mess Up with Airport Pick Up
The hotel location was fine, close enough to Times Square and Broadway. The room was clean. Breakfast was okay if you are familiar with Holiday Inn Express Breakfast - that is what you get. Better than a continental breakfast for sure. Everything was in working order. The day before we left, the hotel Desk Clerk suggested and arranged an airport pick up for us by private car. The morning of the pick up, not that much before he was arriving to pick us up, the Desk Clerk told us the pick up would not be coming. They gave us back our deposit and we were left with no way to get to JFK. We were unaware there was an All Borough Marathon occurring that Sunday. Roads were at a stand still. They should have told us this in advance and prepared us. We had no idea of the marathon. That's just not good service to your guest. We immediately took our bags and literally ran to 5th avenue to catch a cab. Some of them did not want to go to JFK. It was a very unpleasant experience for us and all of this could have been avoided. Had we known of the marathon from our hotel (as a courtesy they should have told us ahead of time) we would have left at some ungodly hour of the morning just to avoid the mess. We finally did catch a cab and made the flight. But this certainly reflects on the Holiday Inn Express and going the extra mile for their guests. It's not a cheap hotel. They charge enough. They threw a real spoiler into the end of our New York holiday.
May 25, 2015