Rated 4.5 out of 5 by 432
Rated 5.0 out of 5.0 by Prefer not to answer23456 Great Service
The desk staff are prompt and courteous and provide excellent service. The only complaint is that the internet re-sets every morning between 5 and 5:30 AM, which requires me to re-enter the login and password for the Wi-Fi. This is the only nuisance, and could be avoided if you were authenticating for the length of your stay.
June 26, 2015
Rated 5.0 out of 5.0 by Raj1964 Perfect Location, Clean and Comfortable
Great central location - loved the ability to walk around the Manhattan.
Very comfortable beds, helped quite a bit after my travel across the world.
Making breakfast available for a little longer time would be useful. Also when the hotel is with full occupancy, the break fast room is quite small!
June 26, 2015
Rated 5.0 out of 5.0 by C@MM Melhoria / Aprimoramento
Como membro IHG Reward não tive qualquer beneficio adicional, quer no checkin, checkout, durante a estadia, etc.
O acesso a internet precisava ser validado varias vezes no mesmo dia, mesmo sem sair do hotel.
O quarto não é confortável para 3 adultos, não há armário suficiente, porta malas, etc.
O banheiro também não está bem dimensionado para comportar 3 adultos. Faltam porta toalhas, etc.
O valor da diária está um pouco acima em relação às condições oferecidas para 3 adultos.
O quarto oferecido pode atender razoavelmente 2 adultos, jamais 3 adultos.
June 23, 2015
Rated 2.0 out of 5.0 by RachelB1922 Inconvenient stay for first time in NYC
I was not pleased when I stayed at the Holiday Inn Express Manhattan Time Square South. Upon arrival we had to walk through a side door because the rotating front door was broken and there were maintenance men working on it. When I tried walking up to the desk a janitor vacuuming looked at me like I was in his way and kept vacuuming so I had to stand there and wait for him to finish vacuuming the front desk rugs before I could check-in. I showed them that I had booked the IHG Empire Package. They had given me tickets to the Empire State Building, but not the cruise line tickets and acted like they didn't know what I was talking about so I had to pull up the description to prove it to them. They had to get the cruise line tickets after the fact. Then when we were finally given a room, we were given a room that didn't have a door (maintenance was in the middle of working on it) and we had to go back downstairs. Lastly, I was told that I did not have a view because they overlooked that the Empire State Package included a room with a view of the Empire State Building and I did not receive that. Manny the desk worker tried to help me but he said all the rooms with the view were already booked.
I booked this room in January so I would think that my Empire State view reservation and tickets could have been accomodated if the hotel staff would be more organized.
June 22, 2015
Rated 5.0 out of 5.0 by Flyer C Series Great area good service
Great area to stay. The rooms are well equipped but on the small side.
June 20, 2015
Rated 5.0 out of 5.0 by Shannon5085 Great stay, customer service, and great breakfast!
The stay was awesome and the breakfast, I would stay here again! Great location!
June 16, 2015
Rated 5.0 out of 5.0 by CarolOH53 Great View from room and great service
Our view of the Empire State Building was fantastic. Could lie in bed and see it out the window. Kelvin, breakfast staff, is great - always smiling, attentive to your needs. Kelvin makes sure your day starts out right!
June 13, 2015