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Rated 4.2 out of 5 by 811 reviewers.
Rated 5.0 out of 5.0 by Second Time Great place in a great location. Friendly front desk. If you stay at Holiday Inns a lot, the breakfats start to look the same. Hover, plan to stay here the second week of July. That would be my third stay here. June 25, 2015
Rated 4.0 out of 5.0 by Convenient Location From the moment we arrived, everyone was very friendly and accommodating. Not once did I encounter less than excellent customer service. The front desk staff always had smiles on their faces! The bell hop boys were very cheerful and upbeat. The breakfast cleanup staff were very helpful when I couldn't find something. The room was smaller than I am used to, but this is NYC so I expected that. Beds were comfortable. Very quiet location. The only downfall to this hotel is the breakfast area. It gets very crowded. It was the weekend so that can be expected. There weren't enough tables for everyone. I had to take my breakfast out to the lobby, which was fine because I was able to charge my phone there. The breakfast stations are also scattered. The first morning I didn't realize the bread station was in another room so I didn't have any. It is easy to see that the room sizes and configurations don't allow for a better setup. They are doing the best they can. This hotel is close to the Port Authority Bus Terminal and Time Square. We walked back and forth to Time Square several times a day without any problem. I would stay there again and also recommend this location to friends and family. June 24, 2015
Rated 5.0 out of 5.0 by Surprising NYC Excellence We did not expect the Excellent services, food and cheerful,helpful and hard working staff we enjoyed in our one night stay at this HIX. A real winner in the heart of the city. June 23, 2015
Rated 4.0 out of 5.0 pretty well located The major advantage this hotel has is location. It's like 4 blocks away from Penn station and about the same from time square. You can walk to central park and the subway is close to go south to the brooklyn bridge, statue of liberty etc. I wasn't treated as a IGH rewards member but hey I could be just me. The kitchen and cleaning staff are the best. They are really helpful and polite. I was traveling with a 7 months-old baby and their help is greatly appreciated. June 23, 2015
Rated 5.0 out of 5.0 by Alone Time First and foremost, I have to say I have Stayed In NYC several times, this hotel by far exceeded any standards I've experienced ever. The Hotel staff treated me like a family, very warm and welcoming.Front desk personel was exceptional!! Catherine, Ashanty, Eden, Henry and of course Juicy. all wonderful professional, all around just wonderful people. David the young man who handled my bags was very sweet and helpful. I had an amazing view of the Empire State Building. Very Comfortable room, clean and the room was very quiet. Couldn't hear any noise from other rooms. the continental breakfast was very good, nice hot omelets , soft warm cinnamon buns, turkey sausage pork sausage fruit cereal, yogurt juice, coffee, etc. Walking Distance to Times Square. I would recommend this place to anyone any day of the week. It was such a pleasure. thank you for having me!! :) June 23, 2015
Rated 5.0 out of 5.0 by New York Visit Chose this location based upon our activities and convenience. Walking distance of under 1 mile to many locations such as Time Square and Theater district. Rooms are small but adequate and served our purpose (sleep). Breakfast was better than the usual "continental breakfast". Seemed fresher. The "concierge" left a bit to be desired although I give the poor girl credit for trying. We asked for a good local restaurant for American food and she checked google and mentioned Burger King. We thanked her and did our own research. Front desk was wonderful. None of the Manhattan hotels are inexpensive, but all in all, we had a good stay and wouldn't hesitate to stay at this location again, June 22, 2015
Rated 1.0 out of 5.0 by Would Not Recommend this Hotel Rooms are very small, shower filled up with water in the tub as I was taking a shower, workers banging on the walls with a hammer at 9:00 AM. June 22, 2015
Rated 5.0 out of 5.0 by Great Stay We had a great stay in your hotel. Great price, great location. The only thing that didn't work out was that the shuttle time that was recommended by the concierge (and which we took) to get us to JFK did not get us to the airport in time and so we missed our flight. We had to stay at one of the airport hotels so we could catch a flight the next day. This was our first trip to NY and we did not realize the amount of traffic that would be en route to the airport on a Thursday afternoon. June 22, 2015
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