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Rated 4,2 out of 5 by 156 reviewers.
Rated 5,0 out of 5,0 by Convenient location and great staff I stayed here twice in the same week, the first night on arrival in Syracuse and then seven days later prior to my departure. I requested a room near one of the hotel entrances so I didn't have to walk very far (bad back) and the staff was very accommodating both times. In fact, I asked for the same room for the second stay and they reserved it for me. I appreciated their kindness very much! The bed was a super comfortable king size with several pillows that were marked "soft" or "firm". The room was clean, the location quiet and the bathroom amenities ample. Breakfast was a wide assortment of hot and cold items and included several cereal selections, breads, muffins, pancakes, biscuits, bacon, sausage, yogurt and multiple beverages (tea, coffee, milk, juices). I travel quite often for both work and vacation and was very happy with this hotel. I would definitely stay here again. 27. August 2014
Rated 4,0 out of 5,0 by Excellent Management Reservation was entered incorrectly by central booking. On-site GM went above and beyond to resolve the issue and got me checked in. Very clean facility. Highly recommend. 27. August 2014
Rated 4,0 out of 5,0 by Enjoyable Stay We stayed 2 nights on the 3rd floor. Comfortable beds but the room air conditioner would not stay on longer than five minutes at a time. Room was stuffy and smelled funny. Staff was friendly but needs more training. The young staff member had trouble registering us. I had to ask for extra keys, 2 times. He did not ask how many keys we needed. Only gave one and I had asked for 3 keys. He did one key at a time. Handed it to me and I counted only 2. Then I asked again for another one. It took longer than usual to register. The pool was clean and at a good temperature for swimming. Breakfast was good. Bath tub was slow draining, but was fixed the next day after I mentioned it to the front desk. 26. August 2014
Rated 5,0 out of 5,0 by Syracuse Airport Hotel I drove down from Ottawa Ontario (Canada) for an early flight out of Syracuse. An Airport Shuttle is available every 15 minutes. You need to book your seat at the front desk. The hotel also provides parking at the hotel for those who stay at the hotel and fly out. Very clean, close to several restaurants and only a 5 minute shuttle ride to the airport. Great location and friendly staff. 26. August 2014
Rated 5,0 out of 5,0 by Girls Weekend Excellent stay with no surprises on our bill. Room was clean and the breakfast was very good with lots of selections of items. Staff are friendly and willing to help solve any issues that comes up. Will stay again. 26. August 2014
Rated 5,0 out of 5,0 by Nice play to stay Rooms are always clean, breakfast is nice, staff is always helpful and courteous. 26. August 2014
Rated 5,0 out of 5,0 by Great Experience Thanks for a great experience this past week at your property. The true topper was the Managers BBQ. Great treat at the end of a long day moving our Freshman into the dorms. 25. August 2014
Rated 5,0 out of 5,0 by Very nice hotel... ...especially when arriving late after a flight. Upon arrival, the hotel common areas were very clean and well maintained (this inspite of arriving in the middle of a rainy night). The person at check in was polite, friendly and even upgraded my room for the night. The room was in excellent condition, spotless and well appointed. Having a choice between soft or firm pillows was a nice touch I don't see too often. Breakfast was good and had a nice variety of items. Checkout person was equally polite, friendly and efficient. 25. August 2014
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