Rated 3,9 out of 5 by 184
Rated 5,0 out of 5,0 by jastar10 Great stay
Comfortable accommodations and yummy breakfast at this location. I had a great experience and will return.
20. Januar 2015
Rated 5,0 out of 5,0 by David445 Great stay
Quick overnight in Toronto for a meeting. Very welcoming front desk staff. Ample parking and quite hotel.
12. Januar 2015
Rated 3,0 out of 5,0 by Kayjei Excellent price and location, poor on-site customer service
The hotel itself is everything I expect in a holiday inn express: convenient, clean, good internet, good breakfast, good comfort.
the free parking and easy access to the highway made the location ideal as we were visiting a few friends, some living downtown and others living in the suburbs, so we commuted very easily.
We had a major issue with our keys where every night we came back (often last and just wanting to get into bed), our keys failed, requiring us to trek back down to the front desk to have them reprogrammed. The night manager was less that curteous and pulled every excuse from cell phones and credit cards to us not knowing how to scan a card. It was frustrating, embarassing and rude. The manager has since apologized and compensated us for this issue so I hope it was a one time deal.
The only other issue to mention, is that the TV quality was very poor: all channels had a snowy background, and some were downright unwatchable.
I would stay there again if I was back in the area, but those keys and the night staff's attitude better be fully fixed.
8. Januar 2015