Rated 3.8 out of 5 by 302
Rated 1.0 out of 5.0 by chippy 89 poor quality sofa bed and matress
poor nights sleep small very soft mattress and broken sofa bed for disabled son had to move to smaller room
breakfast barely worth eating , used powdered eggs toast was acceptable ! difficult to spoil , lots of under 11's running around very noisy till after midnight
April 22, 2016
Rated 5.0 out of 5.0 by mr_edsmith HI Express A Norwich Notch Above!
The overall stay (second time in history) was no less as wonderful as expected. The check-in, service, and cuisine were superb. One most notable mention must be made. At the front desk, Gabby was absolutely incredible. Her attention to detail, as well as, her personable nature sets her apart from so many. In fact, had it not been for her continued excellence in customer service, we may have been in jeopardy of missing our flight back to the US. Every person at the Norwich Holiday Inn should be commended on their care to every traveler. Thank you all, so much! We will be sure to visit again when next we see family.
April 17, 2016
Rated 3.0 out of 5.0 by Camel1 Adequate but noisy.
Lots of street noise from cars doing Saturday night burnouts on local roads and carparks. Noisy fellow guests returning late, noise on front of hotel from smokers' area at front door. Hard mattress. Poor breakfast, both quality and choice in hot options and poor bread range and cereal choices. Lobby and bar area quite pleasant, staff very attentive and helpful. Broken sink in room (cracked and plug mechanism jammed).
April 14, 2016