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Rated 3.8 out of 5 by 283 reviewers.
Rated 3.0 out of 5.0 Norwich Holiday Inn Express On a February night walking into a cold bedroom is not pleasant and to make it worse the air conditioning would not provide heat even after following the instructions provided. It would seem reasonable that one would be able to make the room the temperature they wanted. There were marks on the sofa. There were only two pots of milk with the tea facilities which is annoying if you want more than one hot drink. February 7, 2016
Rated 5.0 out of 5.0 by Good for the money We were welcomed politely. The room was clean although perhaps a little warm as the sun was directly on it. Maybe the curtains could be closed after the rooms are prepared. My only complaint was the complimentary breakfast. It paid no compliments at all!! Seriously this hotel is excellent value. February 4, 2016
Rated 4.0 out of 5.0 by Hotel grounds not good for walking out off hotel No pavement for walking out off hotel grounds. Good location for driving February 1, 2016
Rated 4.0 out of 5.0 Stayed with Family Stayed with family for one night. Good location. Car parking was a bit bother in that area. Not enough reserved parking. January 30, 2016
Rated 4.0 out of 5.0 by Great over night stay. A great value hotel. Rooms were clean and comfortable although basic. Breakfast was good quality and very tasty. Throughout the hotel is very clean. Staff very welcoming and helpful. Our only disappointment was being woken up by next doors Virgin Health, waking us up at 6.30 to their hour long Zumba class (Monday morning). Thanks Virgin!!!! January 28, 2016
Rated 3.0 out of 5.0 by Poor I have used a number of HI express hotels and have often found them rather basic but comfortable for a reasonable price, so its a matter of you pays your money and makes your choice. You don't get a 5* service here. However, the staff were really friendly and helpful on check in and we thought this will be good certainly a good "five star" attitude here. The free breakfast was OK too. However, unfortunately in other aspsects this one failed to meet the standards I would expect from this chain. They have spent money doing up the bathroom, but failed to change the mattress or at least used a VERY CHEAP and not very cheerful one!!! The bed mattress was uncomfortable as you could feel the springs through it and when your partner moved you sprung out of bed, well not really that bad, but it was disturbing. Although the bathroom had fairly recently been refurbished and it looked nice. The sink was cracked January 27, 2016
Rated 5.0 out of 5.0 by comfortable stay staff were efficient and approachable. Room was what we expected from IHG hotels. January 26, 2016
Rated 4.0 out of 5.0 by Excellent reception A good stay at Norwich, again. My only criticism relates to the speed with which the breakfast bar was closed-just make sure you have finished eating before 09.30 or you may be disappointed. Apart from this little niggle my stay was, as always, comfortable. January 23, 2016
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