Rated 4,2 out of 5 by 256
Rated 2,0 out of 5,0 by Nivekian Ant's on the 3rd floor
Booked the room for 2 nights for the Spooky Empire Convention going on at another nearby hotel. Everything seemed fine and looked clean, I wasn't spending much time in the room, but I came back last night to find trails of ants all over the tv stand. I had a bottle of liquor there, and it seemed like they were attracted to the bottle since I didn't bring any food in the room. I then noticed ants on the coffee maker and all over the desk next to the tv stand (where I was storing some items as well). Any other time I would have contacted someone immediately, but it was late in the morning, and I had to leave the next day anyway. I moved all my stuff to the opposite side of the room, and tried to sleep, but kept thinking about ants being in the bed so I didn't rest well. When I checked out this morning, I talked to the person at the service desk about the ants. their only response to my obvious displeasure and late night pest inconvenience? "I'm sorry". Next time I book a hotel near Universal, I will look elsewhere, I'm sure other places don't have pest problems like that.
26. Oktober 2014
Rated 4,0 out of 5,0 by ace52 Great staff
The staff here is wonderful. The rooms immaculate, though smaller than most other "Express" hotels we've stayed in and did lack the usual microwave and refrigerator that we have come accustomed to. But, overall...still a great place to stay. Just wish the pillows were firmer.
23. Oktober 2014
Rated 5,0 out of 5,0 by Bullkiki Great Service
The trip was a last minute leisure trip with the family. The staff was very accomodating and helpful. The room was clean and comfortable and the kids enjoyed the pool area. The breakfast in the morning was also very organized and tasty. Overall had a great experience and would recommend this location to my friends.
23. Oktober 2014