Rated 4,3 out of 5 by 63
Rated 1,0 out of 5,0 by ASU2013 Welcome Platinum Elite - Sleep on the couch
I booked a room here and specifically requested two separate beds. However, upon check-in I was given a room with one king bed and when I asked about two beds the receptionist said their reservation did not show that request. I had my confirmation email that explicitly stated my request but the receptionist did not seem to care. When I requested to speak with a manager they informed me that one was not available and one would not be in when I checked out.
The solution presented by the receptionist was for either me or my 75 yr old grandfather to sleep on the pull out couch.
This hotel is one to avoid and gives the IHG group a bad name.
This is even more concerning considering I am a Platinum Elite Rewards member, I cannot imagine how they treat other guests.
29. November 2013
Rated 4,0 out of 5,0 by Notsohotinpasadena No hot water
Everything was very good with exception to no hot water one morning. Not what you want to experience on business/pleasure trip. Overall hotel was clean and comfortable. Never like the HIE pillow size but not a deal breaker.
17. November 2013
Rated 4,0 out of 5,0 by Volunteer4nonprofits Not in the heart of Pasadena but close enough if you have a car
Pretty good place! A bit far from the central action area of Pasadena but close enough to get there. Staff good. Room Clean. Outdoor Pool small - not used.
15. November 2013
Rated 3,0 out of 5,0 by themose Did not meet my expections
Although this property was located within a short driving distance of my ultimate destination and met most of my needs, I was disappointed with the lack of recognition of my IHG platinum status. The room was quite small and had few if any amenities. No effort was made on behalf of the hotel staff to determine if I was satisfied with my accommodations. A larger more comfortable room could have been offered.
6. November 2013
Rated 5,0 out of 5,0 by JhohnD Dependable choice
We found the staff and service top notch at this Holiday Inn Express. When we asked about a refrigerator for our sparkling clean room, it and a micro appeared in 10 minutes, no charge. The free breakfast was very good fare, but the coffee was bitter. Gave "sleep quality" and "Able to relax" 4 stars due to a barking dog on the east side of the building both nights of our stay; I'm especially sensitive to that particular disturbance. I informed management of the problem; they should be able to quiet the critter through civic channels. Parking was easy, as was access. Close to the Huntington and other attractions. Recommended.
30. Oktober 2013
Rated 4,0 out of 5,0 by nbsphs Wonderful staff & accomodations
Friends & I were visiting the Pasadena area for a class reunion. All 6 of us stayed at the Holiday Inn & had a wonderful experience at your hotel. It was a great location where we felt very safe. There is free parking which apparently is unusual in that area.The hotel staff was very pleasant & helpful and the breakfast was quite nice. My friend & I shared a suite with a king bed & pull out sofa. The king bed was comfortable but the pull out sofa was uncomfortable due to the thin mattress.
28. Oktober 2013
Rated 4,0 out of 5,0 by SandraS Nice Stay
We were in Pasadena for business at the Pasadena Convention Center and this was a great alternative to the more expensive hotels in downtown Pasadena. It was clean, the staff was accommodating and the room was spacious (1 King Bedroom Suite).
27. Oktober 2013
Rated 4,0 out of 5,0 by archrenov8 Pleasantly surprised
When I realized how far east of Old Town this was, I was nervous about the choice. But I was pleasantly surprised at how up to date the interior was, and how good the service was.
23. Oktober 2013