Rated 4,2 out of 5 by 121
Rated 5,0 out of 5,0 by rtsmith81 Another great Holiday Inn Express.
Stayed at many Holiday Inn Expresses but mostly on the East Coast. This was my first West Coast stay and the Pasadena HIE did no disappoint me. Everything I had come to expect at HIE was there: Comfort, privacy, convenience, clean room and great staff. Not to mention that great breakfast. I had arrived two hours before check in time and after a three hour drive with a back ache. The manager, Anabel, had nothing available for a while but said she would do her best to get a room ready in an hour. In 15 minutes we had a room and after a two hour nap in that HIE bed, my back was cured and I was ready to go to enjoy the evening at the San Gabriel Festival. Someone said that they are planning an upgrade of the hotel. Don’t know what they could do to improve it but I’m looking forward to going back some day to see what was done. Thank you Anabel for your special attention and getting that extra two hours for me. It was an event saver.
3. September 2014
Rated 5,0 out of 5,0 by MR MIKE P Staff
Front Desk people awesome, Housekeeping very professional. Maintenance man very prompt and helpful.
1. September 2014
Rated 3,0 out of 5,0 by Ken G nice area
enjoyed old town pasadena. didn't think much of this hotel.
27. August 2014