Rated 4,2 out of 5 by 90
Rated 5,0 out of 5,0 by KAZmiester Great night's sleep
Great pillows and bed! Had a good overnight stay awaking refreshed.
11. August 2014
Rated 3,0 out of 5,0 by Cactuscat Don't Barge Into our Room
My husband and I had a pleasant stay on our previous visit so we booked again.
This time we chose the "Discover Florida" package shown on the official IHG website which includes "a 4 pm checkout (based on availability)"
I requested the late checkout in the "special request" section of the on-line reservation. We had an evening flight home and wanted to take a nap before leaving - otherwise we would be up for 24 hours straight - we're too old to do that any longer!
When we arrived and asked if the 4:00 p.m. checkout was available no one (including a manager) had heard of it. We explained our situation and they at first agreed to a noon check out (one hour later than normal) and then said we could check out at 2:00 p.m. We agreed.
We visited the grandchildren on our last morning and returned to the hotel around 11:30 a.m. to take our nap. I locked the deadbolt and the upper lock and put up the "do not disturb" sign. Soon after we fell asleep there was a loud knock on the door. I shouted "just a minute" but the door opened anyway - or as far as it could with the upper lock in place. It was housekeeping. I ducked behind the bed (I wasn't dressed) and told them that we had an approved 2:00 p.m. checkout. They left.
We could not go back to sleep so I walked to a nearby fast food restaurant to bring back some lunch. When I returned I discovered that our room key had been inactivated.
1. Employees should be aware of the offers on the official web site.
2. Front desk employees should tell housekeeping employees about late checkouts.
3. Housekeeping employees should respect "do not disturb" signs.
4. Room keys should remain active until checkout.
9. August 2014
Rated 1,0 out of 5,0 by Unacceptable treatment Unacceptable
My credit card was used by the manager after I had left premises without my authorization. Unacceptable!
27. Juli 2014