Rated 3,8 out of 5 by 88
Rated 1,0 out of 5,0 by Sooner014 Disappointing
I travel frequently and make HIE my home away from home much of the time since I normally know what to expect for my money. My expectations for HIE are to have a comfortable bed, clean room, warm breakfast choices at the time breakfast starts, and in room internet as advertised. This location provided the fairly comfortable sleep and a clean but outdated room and beyond that did not meet my expectations. I could not get on the internet in my room at any time while there. The young lady at the front desk on my arrival tried resetting the system and that did not help. I was unable to work on business projects in my room that required internet service. Warm items did not come out until 30 minutes after the door opened for breakfast. They offer no morning paper. The room I had seemed outdated with cracked floor tile and a badly cracked sink. If I counted correctly, this is the 14th or 15th HIE I have stayed at this year and the only one that did not at least meet my expectations where many exceed them. (For example, the four following nights were spent at an HIE 40 plus miles from here and that location exceeded my expectations even though I would guess the two properties to be around the same age). I hate to be negative, but need to be honest.
24. Oktober 2014
Rated 5,0 out of 5,0 by Sue987987 Great place to stay
The staff at this hotel is very friendly. The rooms are large and very comfortable. Free breakfast consists of usual staples with the breads and juices beating out the "eggs" and overheated sausage and bacon.
22. Oktober 2014
Rated 5,0 out of 5,0 by 101abnmp Great place to stay
This is a great property. The GM and staff make sure you are comfortable and get anything you need.
With the problems across the river in Feguson, MO one would think the area is not safe since it is very close. However, the Pontoon Beach Police Department is right across the parking lot and this is the safest area I stay in of anywhere. And I travel over 200 days per year on business.
This is the place to stay in the area in my opinion.
21. Oktober 2014