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Rated 4,7 out of 5 by 172 reviewers.
Rated 5,0 out of 5,0 by Great service, clean and comfortable I enjoyed my stay. The service was very good and the staff were all extremely friendly/helpful when prompted. The complementary breakfast was nice. The room was very clean and comfortable. I only encountered a problem with the pillows due to needing extremely firm pillows but other than that, the bed was very comfortable and room very fitting for a business trip. Thank you! 26. August 2014
Rated 5,0 out of 5,0 by Best Staff Ever I travel every couple of months and used to pay top dollar at a competitor hotel thinking to pay extra for comfort and cleanliness. However, the staff was mediocre and I decided to try Holiday Inn Express in Ramsey, NJ (a couple of hours away from my usual location). While I would prefer a room with a separate living area as I usually have coworkers join me for meetings, I have to say that the superior service and hospitality I receive each time I book a room here, is what made me decide to have this hotel be my "home away from home" when I travel. David is always smiling, knows me by name and accommodation requirements, and is always willing and able to assist me with any needs I may have. He treats me as if he is my friend, not just another guest at the hotel. He should be awarded for his exemplary service and customer relations skills. If not for David, I may still be paying more at a competitor hotel and getting less-than-perfect service. Because of David, I drive 2 extra hours than usual just to know that every time I book at this hotel, I have no worries and always have a great experience. 24. August 2014
Rated 5,0 out of 5,0 by Affordable comfort in northern NJ I stay at the Holiday Inn Express on Route 17 North every time I travel to New Jersey to visit friends and relatives. The location is excellent with easy turn-around access on Route 17 and the rooms are comfortable and well maintained. The staff are most helpful and provide excellent service. Overall, this inn represents good value for my travel dollar! 20. August 2014
Rated 4,0 out of 5,0 by Staff a plus at this hotel Staff were helpful and prepared to go the extra mile to meet our needs. Evening cookies and water really appreciated. Breakfast was plentiful and well presented 19. August 2014
Rated 5,0 out of 5,0 by Helpful staff and grate service friendly staff combined with a great clean bed and bath made for a restful stay.Also A wide variety of hearty breakfast choices.Will definitely come back. 19. August 2014
Rated 4,0 out of 5,0 by Clean comfortable room The whole facility was clean and comfortable. The staff at the desk was friendly. A great place to stay in the Mahwah area. 19. August 2014
Rated 5,0 out of 5,0 by Outstanding I was only there for one night but I have never been treated so well. They go out of their way to accommodate you 15. August 2014
Rated 5,0 out of 5,0 by nice place stayed after our wedding and were pleased with the service cleanliness and friendly atmosphere. 15. August 2014
Rated 5,0 out of 5,0 by Another wonderful stay Second time here and once again had a great experience. 13. August 2014
Rated 5,0 out of 5,0 by WiFi, comfortable bed, Bathroom Efficient and friendly staff combined with a great clean bed and bath made for a restful stay. 13. August 2014
Rated 5,0 out of 5,0 by Great Value Hotel was really well priced and blew away our expectations. Super friendly staff and really clean, up-to-date rooms. Breakfast was surprisingly good too (lots of choice). I would stay here again and would recommend it to others. Stayed to do some shopping at Woodbury Commons, only a short drive away. Front desk gave us a voucher for a free book of coupons that the Outlet Mall charges money for and it saved us quite a bit of cash at the various stores. 13. August 2014
Rated 2,0 out of 5,0 by Tiny and old We stayed at this property on the way home from a vacation and were shocked at how old the property appeared. It is not easy to get to - you have to go about 1.5 miles down the turnpike to loop back to the hotel. The lobby was small and cramped. It smelled a little musty. Once we got checked in, we discovered the room was TINY and old. The bathroom was a joke and the shower head had lime buildup on it. The beds were also pretty hard. Overall, I would only recommend this place if you are trying to save on money and don't have many choices. There have to be better options in the area. 7. August 2014
Rated 5,0 out of 5,0 by Very helpful and attentive staff The staff were friendly and helpful. A wide variety of hearty breakfast choices that were available early, which is helpful. Housekeeping staff were attentive to comfort and cleanliness details. 5. August 2014
Rated 5,0 out of 5,0 by great hotel peaceful hotel, great staff, great breakfast, newspaper at the door step every morning overall great stay 4. August 2014
Rated 5,0 out of 5,0 by Excellent expweirnce. I was very pleased with the room. I enjoyed interacting with the front desk staff, they were attentive to my needs and very friendly. For me having an elevator was very important. 2. August 2014
Rated 5,0 out of 5,0 by Excellent Service and Quality Rooms Friendly and accomodating staff, quality rooms and breakfast. Will definitely come back. 30. Juli 2014
Rated 5,0 out of 5,0 by Friendly Staff and Nice Hotel The room is nice and clean. The beds and pillows are comfortable. The staff were very friendly and helpful. We liked the hotel and would recommend to friends and family. Thanks, Cathy. 30. Juli 2014
Rated 4,0 out of 5,0 by Good for short trip and friend service Good for short trip and friendly service. Checked in late. Front desk is friendly. Forgot toothbrush at home and was able to get one from front desk. Room is good for my personally standard. thx 29. Juli 2014
Rated 5,0 out of 5,0 by NEW standards of Value at this NEW Jersey HI Express As a weekly business traveler I have experienced a spectrum of services, and the HI Express in Ramsey-Mahwah keeps me coming back. The friendliness/attentiveness of the staff, the cleanliness and amenities within the property and the locale are the trifecta and I am the winner! 28. Juli 2014
Rated 5,0 out of 5,0 by Pleasant stay Competent and caring staff. Comfortable and well equipped room. My only complaint was doors slamming shut from the spring loading early in the morning. 23. Juli 2014
Rated 5,0 out of 5,0 by Efficient, convenient and comfortable Walked in, there was one room left, booked it! Service was great, room was very nice and clean. Beds were comfortable, over all: would stay there again! 23. Juli 2014
Rated 5,0 out of 5,0 by clean and inviting Room and service were above par in terms of cleanliness and friendliness. Check in and check out was a breeze. Television was difficult to navigate, the temperature did not get cold enough, and the bathroom vanity is located outside of the bathroom. Those issues pale in comparison to the room being clean and comfortable. Highly recommend for the price. 23. Juli 2014
Rated 5,0 out of 5,0 by Great Experience; Superb Staff I cannot communicate in strong enough terms how pleased I am with this hotel which is located about 15 miles outside of NYC. The manager and the staff which run the facility are efficient, helpful and extraordinarily friendly. The accommodations are clean and comfortable and you can always plan on getting a good rest on their beds. The dining facility while relatively small in size is run efficiently and offers the customers a wide variety of tasty choices for their breakfasts. The reception personnel are well schooled on how to make their overnight occupants comfortable from the moment they enter the door to the moment they leave. If you need anything, the staff will do their best in helping you obtain what you are looking for. And the "price is right". Being just 15 miles from NYC this hotel is clearly the "best value" you will get in the area. 22. Juli 2014
Rated 5,0 out of 5,0 by Clearly Best Value Hotel in Bergen County I'm almost hesitant to write so positively about the Holiday Inn Express in Ramsey, NJ in fear that it will be constantly filled up and when I need to use it there will be no rooms available. with that said it is important to communicate that the management team (Manager-Heena# and her staff do an amazing job in every aspect: from the reception to departure the staff is on top of things. They have a very nice breakfast #free# setup and the food is plentiful, as well as prepared properly; the food attendant constantly stays on top of the situation and keeps the eating room clean. The hotel is convenient to lots of restaurants in the area; not that far from NYC #20 to 25 minutes); and has great rates when compared with hotels in NYC. Great place-highly recommended. 21. Juli 2014
Rated 5,0 out of 5,0 by Great place for overnight stay. It was a great stay. My only suggestion is to have more people covering the breakfast area when the facility is full for staff not able to keep up with cleaning tables. 17. Juli 2014
Rated 5,0 out of 5,0 by Nice Stay This hotel was very nice for what we paid. Nice staff, clean room, all as it was supposed to be. 15. Juli 2014
Rated 5,0 out of 5,0 by Staff The staff treat you as if you were in a fancy hotel. 14. Juli 2014
Rated 5,0 out of 5,0 by Front Desk/Customer Service When we finally found this hotel, we were exhausted and ready for a good night sleep. Front Desk gave us options of rooms available, explained that though the breakfast area was not open we could still get juice or coffee, I thought that was quite nice, Then in the morning my husband needed help with directions, and they were nice enough to print out a mapquest info that got us directly where we needed to go. 13. Juli 2014
Rated 3,0 out of 5,0 by nice average hotel Nothing special to write. This was just another hotel. It was a quiet nights sleep as we got in late from driving. Easy to book a room and check in was easy. 10. Juli 2014
Rated 4,0 out of 5,0 by Great Room I have never stayed at a Holiday Inn before and this room was great. The bed 25. Juni 2014
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