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Rated 4,6 out of 5 by 118 reviewers.
Rated 5,0 out of 5,0 by Excellent service and acommodations The property manager accepted our request to check in very early which was fantastic as our drive to NJ was a long one. The rooms were very comfortable,microwave and fridge in the room was helpful, the breakfast was good . The staff service was very good as they answered our questions, gave directions to where we needed to go etc. The property is well located on Route 17 near restaurents and shopping. The kids enjoyed the daily fresh made cookies as well. 1. Dezember 2012
Rated 5,0 out of 5,0 by Awesome facility Awesome... Will be back. Room/Suite comfortable and clean. Hotel quiet. Got to relax and truly rest before getting back to hurricane clean up 29. November 2012
Rated 4,0 out of 5,0 by Always comfortable I stay at HEI Ramsey, N.J. about once a month while on business travel. It is always clean, comforatble and quiet. Plenty of fresh water in the room and convenient to Starbucks for coffee for the road. Just right for what I need. 26. November 2012
Rated 5,0 out of 5,0 by Top marks This was by far our best Holiday Inn Express experience - wonderful staff and lovely accommodations. 26. Oktober 2012
Rated 5,0 out of 5,0 by Exceptional customer service Hina and Hector are two outstanding examples of exceptional customer service. They greet you with a smile, go above and beyond the call of duty and make each trip to this location a pleasure. 26. Oktober 2012
Rated 5,0 out of 5,0 by Hina is a star employee! Hina goes above and beyond the call of duty. She is always smiling and friendly.....but she also helped me to scan documents using their business center.....AND she was able to fix the TV that wasn't working. She's a wizard! She's also thoughtful....she gave me a coupon for a local eatery! Hang on to this gem! 12. Oktober 2012
Rated 5,0 out of 5,0 by Staff The staff is extremely pleasant and helpful in any way they can. It is a pleasure to stay somewhere that really seems to appciate your business. I would sum the experiance to " just good old making the customer feel important and comfortable" . The place does not have the arrogance that other hotels have "thinking that they are doing you a favor by letting you stay with them" I will continue my stay with this Holiday Inn in Mahwah 11. Oktober 2012
Rated 5,0 out of 5,0 by Great room and hospitality I have stayed here for awhile now and would not choose to go any where else even if I were to come here for personal vacation. Great rates and customer service from everyone that works there. 8. Oktober 2012
Rated 5,0 out of 5,0 by Great for the price. Great place to stay...near everything....just one complaint. I had a do not disturb sign on my door (shhh sleeping) and cleaner knocked on my door if I want housecleaning...was after a long flight and arrived late the night before so needed some sleep...well that was the end of that.....everything else was great. Thank you 3. Oktober 2012
Rated 5,0 out of 5,0 by Nice Hotel Staff the best I've encountered. Good value, good room. Good recommendations for local restaurants. 27. September 2012
Rated 5,0 out of 5,0 by VERY CLEAN PROPERTY---WELCOMING STAFF The property is one of the cleanest Holiday Inn Express properties I have come across during my travels. Although it may be a bit away from the downtown NYC area, it is most definitely worth the drive. Microwaves and refrigerators are in the tastefully designed guest rooms. Late check-outs are allowed. (Although IHG promotes this policy among its vast hotel chain, not all IHG properties actually are accomodating of the policy. THIS location does.) The staff, whether it be check-in, housekeeping, or the breakfast employees, have always seemed to be accomodating, helpful, and gracious. I believe that the staff is genuinely appreciative of the guests that select their hotel. Their actions reflect such. I would highly recommend this hotel. 24. September 2012
Rated 5,0 out of 5,0 by Great service. Management was excellent with booking me in and explaining their hotel amenities and if I had a problem to let them know. They do handle problems speedily and in your best intrest even if its your fault. Great customer service. They greet you when you enter the hotel and the staff was very friendly. My room was very clean. Good Quality Hotel. Highly Recommend this one. 12. September 2012
Rated 5,0 out of 5,0 by Great Stay The staff members from the front desk, Hina, Craig, Jose and Hector were always very polite and accomodating if anything at all was needed our if I had questions about anything in the area. They have a great knowledge of things to do. The breakfast is always good and hot. The cleaning staff is awesome and very trust worthy, I have had them clean my room several times with important things laying around the room and nothing has every come up missing or accidently thrown away. I think my only thing i am unsure of is even though I was a long stay guest why I stopped recieving priority club points for the last month and a half I was there. I was a little disappointed in that. But over all my experience they was perfect. 6. September 2012
Rated 4,0 out of 5,0 by Nice place, great staff Pretty average hotel but clean and comfortable. I stayed on business for three weeks and was satisfied with all the hotel offered. Good value. Front desk staff was great! 5. September 2012
Rated 5,0 out of 5,0 by Friendly reception Staff and Clean Rooms Great location with plenty of restaurants nearby, Quiet facility, Clean & comfortable room, Staff was very friendly and very cooperative to us specially (Mr. Creg and Ms. Henna) they were so helpful and always provide us with useful information about where to go for shopping and what places should we visit. If we are going to come again we will stay in same hotel because of Henna and Creg Thanks Henna Thanks Creg 23. August 2012
Rated 5,0 out of 5,0 by Nice reception staff The rooms are not very high quality but clean. We did not like that the sink was not in the bath room. The heating was very loud. But the personel in the reception were so nice that it made it up to all the other less good quality. We do not like the plastic and paperplates - but I guess that is different in the US. 11. Juli 2012
Rated 4,0 out of 5,0 by bussines done right always very attentive to my needs. this is the hotel of choice when traveling to this destination. 10. Juli 2012
Rated 5,0 out of 5,0 by Exceeded My Expectations Great location with plenty of restaurants nearby. Quiet facility. Staff was very friendly and greeted me by name every time I walked in the door. Nice comfortable room. Will return. 10. Juli 2012
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