Rated 4,5 out of 5 by 121
Rated 5,0 out of 5,0 by Stacy13 Everything Here is Perfect!
The staff is very friendly, helpful, and knowledgable. The hotel has everything you could need. The facility is clean and well kept. The pool, hot tub, and fitness facility are all clean and in working order. The breakfast has a large variety of foods. Everything about this hotel is perfect!
27. November 2013
Rated 5,0 out of 5,0 by allanorn Fantastic value in an excellent location
I spent three nights here to get away and chill out. I selected this property due to the number of really good member reviews posted on the IHG site. I was not disappointed at all during my stay.
The location is fantastic. It's a couple of miles to Highway 74 (Palms to Pines) and getting to Interstate 10 is easy (just go up Bob Hope Drive). It's entirely possible to not drive during your stay if that's what you want to do. You can walk to a bunch of restaurants, including quite a few at The River. The restaurants there are generally really good, but they can get pricey (just be forewarned). The Starbucks is in The River on the side opposite of the hotel, but it is one of the better ones to go to locally for your latte needs. If you need it, the CVS is another couple of minutes beyond The River.
Parking and check-in were a breeze; the staff were helpful and courteous. The Plat amenity was a bottle of water (always useful in the desert). There was no upgrade love for me, likely because it was a three-day holiday weekend and I believe the room categories above me sold out.
The room was recently updated and everything was in great order. The pillows and bed were comfortable and the bathroom was in excellent shape. The included microwave in the room seemed a little dated, but I didn't use it. The usual caveats of the Holiday Inn Express brand apply: the HVAC is below the window and breakfast is the typical fare. I didn't have any concerns about them. One great benefit was that the room I was in was very quiet and dark, especially early in the morning; I had a couple of nights of great sleep and I didn't hear any of my neighbors.
All of the staff, especially housekeeping, were quite accommodative to all of my requests. The only thing that caught my eye was that the pool wasn't picked up and ran out of towels late one evening - it may have been an oversight since it didn't appear to be a chronic issue.
Overall, this is a favorite HI Express of mine. I'll definitely recommend it and come back if I need a room in the area.
25. November 2013
Rated 5,0 out of 5,0 by Skip21 Nice getaway
It was the first time back into the area in over 20yrs since leaving 29 Palms. This hotel was a great lucky choice for location and everything we enjoyed during our visit.
24. November 2013
Rated 5,0 out of 5,0 by RockinRon1950 Excellent facility
I would not hesitate to stay again. Excellent service, clean rooms, close to good restaurants.
20. November 2013
Rated 5,0 out of 5,0 by Mick95 Great service and friendly staff.
We have stayed at this very comfortable hotel many times over the years. From the front desk staff to the housekeeping staff they are the best. In particular Derek and Raquel so helpful and pleasant. Comfortable rooms, large bathrooms, great pool area, complimentary computer services. Breakfast was always great although I think a few healthier choices might be added.
We will be back next year.
13. November 2013
Rated 5,0 out of 5,0 by cindib wonderful staff
Staff was awesome. I asked for a few things that they had no problem helping me with. Bed was comfortable and I wanted to take the pillow home. They had an art festival right down the street and we were early they suggested we go. It was wonderful we had a great time. Pool was warm too. We will be back.
13. November 2013
Rated 2,0 out of 5,0 by nanwoz Great Location, WALLS are as THIN as PAPER!
The hotel is located in a great location, however the walls are as
thin as paper so you can hear every drawer opening and anyone who takes a shower upper, next door, below you. You will be sure to be awaken.
We checked in on Friday afternoon for a wedding on Saturday, we got up on Saturday to explore the city before the 4:30pm wedding when we returned to our room at 2:30pm no room service and our towels were still on the floor from the previous evening. When we left at 4:10pm, I had to flag down a maid and ask that they at least leave us clean towels for the moring,. :-(
We MADE OUR OWN BEDS.
13. November 2013
Rated 5,0 out of 5,0 by Want2havfun Excellent except for the rugs
Not fancy but excellent for the price. The breakfast area was very small and cramped but a good variety and everyone was able to successfully negotiate the area after a couple of try's.
Our only complaint was that the rug in our room was dated, stained and probably not for barefoot walking.
We would definitely return.
11. November 2013