Rated 3,9 out of 5 by 62
Rated 1,0 out of 5,0 by 1968impala miserable failure by the hotel staff
as a somewhat regular traveler to Albany I have stayed at this property several times. This time however the staff's attitude and professionalism was deplorable. First, I usually arrive to Albany by train. The hotel in the past has picked me up with their shuttle. This visit I was told by the rude front desk person that the shuttle was only available af until 4PM. I arrived at 515 PM. In the past the shuttle has always picked me up. Then upon my departure, the shuttle was not available until 1PM. So I asked the rude lady at the front desk, who barely spoke English, You mean to tell me that the shuttle only runs between 1PM and 4PM? Rediculous. Then, as a priority club platinum member I was not greeted at check in as such. When I asked why the lady said she didn't have time, and did not know where any of the priority club stuff was. She was visibly annoyed that I dared asking her such nonsense.
5. Dezember 2013
Rated 5,0 out of 5,0 by Babe42 Everything good
Price was good, room was good, staff was very good..
Only thing not good was the awful in-room coffee. Better to leave it out and offer just tea, instead.
3. Dezember 2013
Rated 4,0 out of 5,0 by Rj218 Comfortable rooms. Great cookies.
We always enjoy our stay at this hotel. The bathrooms are roomy, with lots of room for you toiletries. Front desk staff is great. Mid week breakfast leaves a lot to be desired. The midweek kitchen staff rations the food. It is very uncomfortable to have to ask for everything since she only puts one or two items at a time. Never had this kind of experience at any other hotel.
28. November 2013