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Rated 4,1 out of 5 by 145 reviewers.
Rated 5,0 out of 5,0 Good location and great view of Albany Shower curtain too long for height of curtain rod. I find it annoying to have the shower curtain to be laying on the bottom of the tub due to curtain rod not mounted high enough. 15. Oktober 2014
Rated 4,0 out of 5,0 by First time stay and I'll return I arrived for the two night stay for business travel early. I was able to check in early and my IHG status was recognized with an offer for additional points. I was new to this IHG location and was the perfect time of year to stay. The autumn leaves were beautiful over the Albany skyline. The hotels atmosphere is very relaxing and welcoming. The staff went above and beyond. Without a private mini fridge for our perishable food the staff agreed to mark with the room number and store downstairs. The staff recommended some family activities for my husband to do with our daughter while I was working. The pool and whirlpool kept them busy too. The only concern was a slightly less than immaculate room. They did allow us to check in early and maybe the room wasn't ready. A used burnt match was found on the bathroom floor of our non smoking room. The carpet appeared in need of vacuum. I thought at first the hotel allowed pets. Possibly a previous guest snuck in a dog. The housekeeper asked the following morning about our schedule, I explained the room needed vacuuming. Appeared to work to resolve the issue. Whole my daughter was napping we missed restocking of towels but easily obtained them from the staff at the desk. Overall a good stay and we will likely return. 14. Oktober 2014
Rated 5,0 out of 5,0 by Great value I have stayed here several times in the past 1-1/2 years. The staff is always friendly and helpful. Unfortunately one of the stays was when a wedding party was there and they were very loud and obnoxious at 2 am. It is very clean and I will stay there again. 14. Oktober 2014
Rated 4,0 out of 5,0 by Excellent Service Staff went above and beyond to assist and advise. The location was easily accessible to downtown Albany. Overall - room was clean, appearance was up-to-date, but lots of wear 13. Oktober 2014
Rated 5,0 out of 5,0 by Top of the hill Great experience. Nice location. Overlooks Albany skyline. Everything inside is what you have come to expect from HIE. Clean, comfortable and safe. Thank you. 10. Oktober 2014
Rated 5,0 out of 5,0 by Clean hotel with excellent staff Always stay at this hotel when in area for business. Location is great, hotel and rooms are very clean and staff are very friendly and polite. Rooms are standard for rates charged, bathrooms and showers clean. Rooms are a good size and have never had any noise problems while at hotel. Good parking facilities and Sports Bar with good food right beside hotel. Will definitely be back on next trip to Albany. 9. Oktober 2014
Rated 5,0 out of 5,0 by overall experience Staff very pleasant..room very nice/comfortable/ shuttle service very good and prompt/ breakfast very good and suprisingly tasty..we felt the whole package was a good deal and would recommend it to others 9. Oktober 2014
Rated 4,0 out of 5,0 by Convenient and good service I would have said we had a great time here with one exception. When I went to climb into my bed, the sheets and mattress were wet. I don't know if the maid service had spilled a glass of water and didn't take the time to change the bedding again, but that was disappointing especially since I was the Mother of the Groom and had arranged for all of our guests to come to this hotel. They were short staffed that evening and a young maintenance man had to come up to help change my bedding. I must say he was absolutely lovely and did a great job to try to reconcile the problem. I believe all of our guests did have a pleasant experience at your location. 9. Oktober 2014
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