Rated 4,3 out of 5 by 78
Rated 5,0 out of 5,0 by vedor Enjoyed our stay
We always stay here when we visit our son and family in Rochester. We have always been satisfied and find no reason to look elsewhere.
19. August 2014
Rated 4,0 out of 5,0 by EvanC Excellent Hotel and Amenities, Poor Staff
My wife and I stayed at this Holiday Inn Express while we were on a shopping trip. We figured we would also get a room with a jacuzzi for a little romance as well. The room was amazing, clean, and inviting. All of the in-room amenities were excellent and met our expectations.
The staff at the front desk however was rude (spoke poorly of another guest leaving while we were checking in), and the cleaning staff could be heard making rude remarks in the hallway the next morning.
Since we didn't deal with the staff for the most part, our visit was pleasant and we enjoyed our stay nonetheless.
14. August 2014
Rated 5,0 out of 5,0 by muffinzmom Great place to stay
It was a pleasure to stop here for the nite after driving for 6 hours - and having breakfast included was a real treat. We espcially liked the 'pancake' machine, and enjoyed a leisurely beginning to our day - having the NYTimes available was also a plus.
6. August 2014
Rated 5,0 out of 5,0 by AnnieB66 Illogical room setup
This comment pertains to the design of the room and has nothing to do with the excellent service we received during our stay. If you are travelling with anyone other than your spouse/significant other or alone, the room setup is absurd. The sink is immediately inside the door so if someone goes out, comes back in, and you're at the sink brushing your teeth or whatever, you'd better be fully dressed-no privacy. Also, because of its location, if anyone is still in bed while you're at the sink, the light will prevent them from sleeping. The bathroom (toilet and shower/tub) is barely big enough to turn around in, is not very well lighted, and should be on the opposite side of the room if it has to be separated from the sink. On the plus side, the beds are comfortable, the staff was terrific, and the room was very clean. Thank goodness, no smoking!
5. August 2014
Rated 5,0 out of 5,0 by Estervilleholiday excellent facilities great value
Hotel was neat and clean, staff was friendly. Pancake maker was entertaining for small children and the rest of the breakfast was good too. Wouldn't be afraid to book this hotel again!
24. Juli 2014
Rated 5,0 out of 5,0 by stewart little 1 Breakfast times
For those up early, I guess that the 6:60AM start is good. I was dissapointed that the breakfast was over at 9:30PM when check-ot wasn't until 11:00AM. If Breakfats could go until at least 10:00AM it would be better. Many people were there at the end, and 1 man had to "grab" a bight just to get something. The staff was not rude but under orders to clean up promptly
24. Juli 2014
Rated 5,0 out of 5,0 by Edstrains Over night stay
Appearance and cleanliness of the hotel were great. Easy access to the elevator. Breakfast was very good with lots of choices and the hot foods were always full and hot. Not always the case at others places that we have stayed.
23. Juli 2014
Rated 5,0 out of 5,0 by OCtheBear Very Nice Hotel
Convenient to many restaurants and shopping. Excellent breakfast buffet. Comfortable rooms, although the double bed rooms seemed a little small.
18. Juli 2014