Rated 4,4 out of 5 by 249
Rated 5,0 out of 5,0 by pat511 Comfortable, quiet room and great service
We only spent one night at this HI Express and wish we could have extended our stay. From the check in experience to the van to the airport, it was all outstanding. An excellent value close to the airport.
28. Februar 2014
Rated 4,0 out of 5,0 by Ash06 Clean rooms and great shuttle service
I have stayed at many Holiday Inns before. The hotel was well kept and had a good breakfast options. The shuttle around San Diego was awesome and eliminated the worry of getting around. It is located on a freeway but you did not hear the traffic in the room. However, one staff member was not very pleasant when asking questions and finding out information. It did not make us feel very welcome. Other then that the stay was great.
24. Februar 2014
Rated 5,0 out of 5,0 by 50inmaui Wonderful staff, great service
After Fernando dropped us off at the airport, we were going through security check in and realized I had left my iPad in our hotel room. I panicked and called the font desk and spoke with Carlos (?) and explained what had happened. He and Fernando retrieved my iPad and delivered my iPad to me at the airport!!! I was so happy to have been treated with such professionalism and care from Fernando and Carlos...they are awesome! The management needs to know the quality of staff they have in these two employees. It was 6:00 am, they could have easily dismissed me and told me they were unable to assist me but they went the extra mile and I am so grateful. These days customer service is sometimes a lost art but not at the Holiday Inn Express Old Town San Diego with Fernando the driver and Carlos at the front desk. I should add that Alex the driver was great too, he was very knowledgeable and always there to pick us up promptly. They all deserve a raise!!!!
23. Februar 2014