Rated 4,2 out of 5 by 41
Rated 4,0 out of 5,0 by DaveL Good hotel - awkward location
This is a nice property in a strange location. Parking can be challenging.
16. Januar 2014
Rated 1,0 out of 5,0 by EB478 Over-Charged
I've been staying here for the last few years every time I come down to visit my family. However, after my recent visit, I will never return. There wasn't much bathroom paper and Kleenex when I first checked into my room so I hoped that it would get re-filled when the room would be made the following morning. Unfortunately, my room was never made. I asked the front desk as to why my room wasn't made and was told that I left my do not disturb sign on the door too late. I explained to the front desk that I took off the do not disturb sign off at around 10:15 am, which isn't really that late. I asked the front desk for more bathroom paper and Kleenex, which seemed to inconvenience the front desk person.
When I checked out, I informed another front desk person of my experience. This individual apologized and offered to take $10 off per night as a discount. I explained to the front desk that I'm not complaining to get a discount, I'm complaining because they should be aware of the poor service we received. The front desk person understood but still offered the discount. After checking out, I reviewed the receipt and discovered that instead of getting the discount, I was charged the extra $10 per night plus tax. By the time I discovered this, I was already on my way home and 30 minutes into my drive. I returned to the hotel in hopes of getting this issue resolved. The front desk person recognized the error and stated that the charge will be fixed. I reviewed my bank statement and confirmed that the over-charge amount has been processed. It's been 5 days since I checked out and at this point the charges cannot be reversed, I can only hope to be refunded the over-charge amount.
10. Januar 2014
Rated 5,0 out of 5,0 by martom Loved our room and location
We stayed here over the new year to go to the rose parade and rose bowl ( go green). We loved the location with restaurants and stores within walking distant. And not that far from Pasadena. The room was clean and comfortable and the service was great. Being from Michigan the weather was GREAT.
6. Januar 2014